BEST WESTERN PLUS Regency Inn, Marshalltown

Said that full hot breakfast was supplied but the first day of stay was xmas so only I only had toast, my 2 boys went to breakfast at 9:10 a.m. and were told that Breakfast ended at 9 a.m. but others were in there eating. Front desk said that breakfast will go until 10 a.m. the next day. The next day my boys arrived to eat at 9:05 a.m. and were informed that it ended at 9 a.m because it was a holiday. I never heard that Dec. 26th was a holiday!!!!! People were sitting there eating but my boys were not allowed to eat. So 2 days, NO breakfast but at the extra price paid were suppose to have a full hot meal. Didn't know that vacation required people to be up early to be allowed to eat when the price included the cost. Tried to talk to the old ladies at the desk but they said tough luck, it's a holiday. Once again, when was Dec. 26th declared a holiday and what holiday is it. Super 8 motel was less than 10 yds away and they had food for their customers and cost of room was less. First day dog in hall at 8 a.m. barked for 20 mins. Would not tell anyone to go there and feel like I was ripped off. I've tried complaining but they have my money already so they don't care. What a rip off!!!!!

We have been going/staying here for about 5 yrs now for the Iowa Taxidermy Convention. The rooms are alright, although, I do love the fact that we get a mini fridge and microwave. We stayed at a Ramada last weekend and it was more $$, and no fridge :( However, my gripe is that I recently, on the last trip, forgot my camera in my room. I called and had to give them my credit card # to send it back to me.......that was 2 WEEKS AGO!!!! Had I not called, they would've never contacted me. So, I am still waiting......

They called me a liar. I booked online. Online cancelation policy is 7 days. I had to cancel one day of my two day reservation with only 5 days notice. I called the hotel and they told me it was no problem and that i would not get charged. Well, I got charged. When I spoke to management, they told me there was nothing they could do about it. Told me they would talk to the gal i talked to to get her story. To my shock, she said she had never spoke with me. Anyway, while I was there, the beds and pillows were fine. Internet was slow, breakfast was horrible, and the hair dryer did not work. So i will never be dealing with Best Western again.