The Westin Indianapolis, Indianapolis

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If you come with a device that needs wifi access, expect to pay $10 a day.. PER device. My phone, my wife's laptop, my computer, all $10 a day , each, for our 3 day stay. I went ahead and stuck with the 3G on the phone.. but sadly lost $60 total on our 2 computers, just to have internet access. I've heard of internet costing before, but not when you get nothing for it. The connectivity was horrible. I spent most of the evenings reconnecting over and over and trying to access some programs and videos online. Apparently $10 a day, per device, means you can google search only. I passed on the opportunity to fly in and out of the city, even at work's expense, because they would pay for gas if my wife and I drove. I figured this was a nice opportunity to come to Indianapolis, where we'd never been, and venture around it. I had no idea they would charge $26 per day to park at the hotel, room or no room. But if you want to leave during the day? You now have to park the car valet to avoid paying every time you go in and out. That cost is $32 per day. Again, I've heard of hotel parking, but this is absurd for the quality of hotel we are at. $150 in just parking and internet. The front desk was very rude when we arrived. We had a few questions about parking, the missing ice bucket in our room, the empty tissue box for my sick (and pregnant, though this doesn't much matter, just icing on the cake really) wife, and internet use obviously. We suddenly felt outclassed, as if this stay was too prestigious for us because we were so uninformed. We kind of sulked back up to our room to plan the entire evening out so we had to spend as little time as possible in the room. It was very depressing to spend the next hour trying to get the internet to connect to larger programs/sites than email or google over and over, call multiple times to room service for a box if tissues, and to use a trash can with a bag in it as our ice bucket. The room itself was well kept, slightly better than the Super 8 we'd stayed at the night before on our way in (free wifi and parking by the way), but it had no amenities or features to stand out from a Holiday Inn or any other plain hotel stay. No refrigerator or microwave was pretty disappointing. This casued all leftovers after eating out to get thrown away since there was no point in taking them back . Instead they decided to put a giant candy bar vending machine-like box where a mini-fridge was in our Super 8 room, and a price list of $5-$6 per candy bar on top of it. There was a half eaten snickers in there from a previous person.. I let the front desk know, but I'm sure we will be charged for it any way. Though I assume we will also get a courtesy charge of $15 for simply letting them know about it. (That last part was sarcasm, but still wouldn't surprise me at this point.) I'm sitting in the room now on our second night, eager to check out in the morning to just go drive around, as I did not pay the extra $6 on valet parking today, so I haven't left the hotel other than what is in walking distance (which is a good amount if you're interested to know, it is a nice location, but so is the alley we could have slept in a block over..) I'd recommend this hotel to people who have no idea what to do with leftover cash, or who must stay close to downtown when everything else is booked. Luckily, work will pay for the hotel itself, but I'd never have stayed here by choice now. If the employees had attempted to care, it may have felt worth the price.. maybe. But the overall level of customer appreciation/service is severely lacking. The conference rooms are nice and very numerous, so I see why businesses put people up here, but I'd like to think a hotel wouldn't bank on those alone to get people in the door. The location is very nice, but it is all you pay for apparently, because nothing else is worth it.

Check in was at 3pm we didn't get checked in until 6pm. The New York Giants were staying there and we were told they were supposed to have checked out at 12 but didn't check out until 5. The staff was rude and didn't want to compensate anybody for the inconvinience. They just kept saying they couldn't do anything. Do not stay at this hotel!! Parking is overpriced and the bathrooms are really small. I will never go back to this hotel!!

I stay here on a regular basis to attend drs appointments for treatment of cancer. The rooms are very comfortable and nice to come back to after a long day of dealing with doctors. The food and parking are a bit on the expensive side, but I am able to park my car at the Veterans hospital for free and use a scooter to get around town. It is in a very convienient location for downtown shopping and entertainment. The staff was very nice and helpful. I would recomend this hotel to anyone coming to Indy.

The Westin is a Great place to stay in Indianapolis if you don't intend to stay in your room that much. For the $400+ per night I payed I felt the rooms were very small and the accomodations could have been improved on. Overall I've stayed at $60 per night hotels that were better.

The Westin is wonderful. Located with in walking distance of restaurants, shopping, and night life. The beds are to die for. Parking is expensive and hotel shops close early including the bar. Overall great place to stay!!!!

After reading a number of reviews I was afraid that I had made a mistake by booking a non-refundable ticket through Hotwire. However, my room was very clean, and the floor was quiet. Nice location if you do not mind walking a couple of blocks to the heart of downtown.

The location of this hotel is ideal. Overall, the staff was very pleasant, but there was one front desk staff person who was very arrogant and a concierge who when asked for directions to a nice shopping mall sent me to an unsavory part of town. Unfortunately, the room was rather small. I spent seven days there and each day I had to make a special request for the bathroom to be cleaned. The floor was only vacuumed upon request. The refrigerator in the room was useless because it served as an overpriced mini mart. Although the local is a plus, I will not stay at another Westin Hotel.

We have been a part of the Sheraton family for years. I booked a trip for us to the opening game of the football season and chose the Westin because it was right by the RCA dome, and not being familiar with Indy figured that would be the best bet. We stayed on the 14th floor (club level) which was a waste. We went for an evening drink and snacks to which we found neither and no staff around to replenish. Housekeeping never got the room right. We checked in there was no soap or towels in the room. Asked 3 times for these items, finally after 2 hrs. I went downstairs and was given a bar of soap and 1 towel (for 2 people). The next day no coffee or cups in the room. Once again I had to go downstairs to get these items. After a day sightseeing we returned at 5:00 p.m. to change for dinner but couldn't get into our room for over 20 mins. because they were finally getting around to cleaning our room (we left the hotel at 11:00 a.m.) so we were late for our dinner reservations. The staff were however very friendly and helpful during our stay. So if you don't mind paying ALOT of money and fetching your own items then go for it. I can say this was our first and last stay at the Westin I can get more for my $ elsewhere.

Ok, I loved this hotel, but you should know a few things first. When you book your room and want a refridgerater, you must ask for it. There is a small, stocked one already in the room, but if you move anything, you pay for it. There is a card in it that says that. Check in was very long! It took 30 minutes and we were 5th in line. I believe it was because most of the staff was trainees. So, be patient. Oh, prepare to pay $23 to park your car over night. They do prorate for hours parked. You have to pay this everytime you leave and come back. Plan for this. We parked and walked throught the skywalk to the mall. It's a bit of a walk, so wear good shoes. The convience of the skywalk out weigh the distance! The room was small that what I thought it would be, but VERY clean. I LOVED the bed! The bathroom was tiny also, but the shower made up for that. The two shower heads were really nice. The soda machine on our floor broke down twice. It's $2 a pop, also. The staff was so nice about this. Mine got stuck and later came out, but the staff gave me a freebie! Ok, about the staff, they are the best I've ever had! They couldn't do enough for you and were friendly too! If you are planning to have dinner, eat at Shula's in the hotel. The food was WONDERFUL and the service was even better. You should make a reservation when you check in. I called myself, the phone number will be on a card in your room. The place was packed when we ate. We were quickly seated. I noticed a carriage ride outside and asked my waiter how to reserve one. He went out the the freezing cold and reserved one for me. What a guy! Needless to say, he got a big tip. After the ride, we warmed at the "no named louge" in the hotel. The bartender, Mike, was very friendly and fast. It filled up fast and was a small lounge, but was worth the wait. The next time I stay in Indianapolis, I will stay here again. I recomend it for anyone, too! Every hotel has it's good and bad. The good here out weigh any bad!