Horrible experience
By A Yahoo! Contributor, 7/28/11
The staff was rude, screamed at myself and my children on several occasions, called my husband a cheat because the night clerk checked us in wrong, they changed the locks on our door while we were gone and refused to let us back in to get to our pet because the night clerk charged us incorrectly for the pet when we checked in, we were told an incorrect rate for a weekly stay and had to pay additional fees in the middle of the week. The pool was freezing cold and had cigarette butts and bandaids floating in it and the hot tub was filthy and not working at all. Our room had no coffee maker and no working telephone, and the hallway outside our room was full of trash, pillows, mattresses, and even dog feces at one point! The pool was advertised to be open from 7am to 11pm, but the clerk opened at her discretion, never before 2pm and closed at 9pm, she threatened to call the police if we did not leave the pool area because the kids were "too noisy", my kids were to nervous and intimidated to swim at all for the rest of the week, the rates are cheap, but now I see why! The Garden Hotel across the road was actually cheaper for a weekly stay and it was beautiful, had a wonderful breakfast and excellent customer service, please take your business there if you are looking for a pleasant vacation!!