Crowne Plaza Indianapolis Airport, Indianapolis

Definitely was a pleasant place to stay! My room view was great and so was the breakfast! If any of u wanna save money on it tho I'd suggest using SweetHotelDeals. Net

My wife, son, and myself flew into Indianapolis on 11/10/2011. We called for the Crowne Plaza Shuttle for transpotation to the hotel. My wife and I are both over the age of 70. After period of time the shuttle arrived, our luggage was placed in the van and we were seated. In just minutes the driver appeared at the door and we were told we had to get off. he had a party of 11 and he would delivering them first. Our luggage was then taken off the shuttle and we were left at the curb in the cold to wait 40 minutes for him to deliver the party of 11, half our age to the hotel. Would you like to have your mother or father treated in this manner, their rights abused treated like second class citizens without regard for their age or health.

I truly liked the customer service that ken provided and disliked the mood of the van driver. I am a flight attendant and travel alot. I noticed my wallet was missing after we had left the hotel. I asked the van driver if we could go back to the hotel because I had left my wallet. He said no very curtly. So I phoned the hotel and Ken answered. I explained that I had left my wallet in my room. He immediately called housekeeping and had them look for it. I told him I would call back when I thought that housekeeping had had enough time to check. When I arrived at the airport the driver again curtly asked was I getting out or going back. Even though I wasn't sure if the wallet was there I told him I was going back just in case. On the way back to the hotel I phoned again and Ken answered. He had retreived my wallet from houskeeping and had it for me at the front desk. Due to his quick action an the fact that the driver returned right away to the airport, I made my flight on time. I am eternally grateful. In my profession, when I am late hundreds of people are late. I did not like the curt manner of the driver, however his quick return to the airport contributed to me making the flight and for that I am grateful. I do wonder if he could have just returned when i initially asked him. With customer service like Ken's Crown plaza should be proud.

The place is convenient, clean, and hospitable. I came for a seminar and was weary of the comments people posted regarding the landing strip noise. It is not bad at all. I was just disapointed that I came during renovation time and the pool is closed. The service is friendly, helpful, enthusiastic, and polite. The room is great! Location: accross the airport which is great. It was worth every penny. I truly did not expect such a nice hotel next to the airport. Would definitely come again!