Hotel Turtle Bay, Kahuku

First impression was awful. Valet was gruff and it felt like we were putting him out. He didn't really welcome us but stated that it would be $15 a day to valet per day and did we want that? We decided to just park the car ourself and clearly that meant we had to deal with the bags and registration ourselves too as he just walked away. Really disappointed there. What happened to the old world Hawaii? Had to switch rooms three times till we got one that was quiet and had the view we paid for. Phone was broken on first room so we had to pack it all back out since we couldn't call the front desk. What really chapped me was that they don't have a guy run the resort lighting the tiki torches at night. I mean, who doesn't like watching the sun set with a cocktail and watching the torches being lit. Instead, they have someone from maintenance walk around with a blow torch lighting them. What exactly is my $25 per day resort fee going towards if not towards some of these extras. They make you check out and return towels with a resort card. They just treat you like a criminal and not a guest right off the bat. It's not an awful place and we made the best of it. But it's not a 4-star resort and I only think it's fair you know what you are paying for before you arrive and are disappointed like we were. And it's a haul from the airport. So after a long flight, plan on a 90 minute drive through awful traffic to get here. Once here, you don't want to leave.

I might have enjoyed it had I had a chance to go. My husband and I had to cut our Hawaiian trip short due to a death in his family. Contacting Turtle Bay as soon as we knew, which was four days in advance of our planned stay, they were unwilling to refund any portion of the prepaid fee. Leaving aside the room they might not have been able to fill, refunding the resort fee that we couldn't use and would cost them nothing would have at least been something. While I understand the terms and conditions of the purchase I made and knew there was nothing I could expect, it seemed unfortunate and shortsighted that they were not willing to discuss or offer any options. They made $264 dollars that cost them nothing in terms of service or resort usage that day, but they've lost a customer and any word of mouth.

I absolutely loved the place. I never been anywhere in my whole life so I wanted to do it right since I might not be able to go anywhere ever again so I spent 8 days at Turtle Bay my fiance and I and another 8 at the village at wakiki and I absolutely loved my days at Turtle Bay the view fromthe room you couldnt beat it was like a movie slept so nice every night with the sliding door open and the sound of crashing waves in my ears. The staff was the best if your not an asshole to them you will get anything you want. There was not one person on staff that did not say hello how you doing or that did not make sure that our stay was the best and it was. The food is a little over priced but it makes up for it with everything else. But I do say the restruant they have on the beach as seen in Forgetting Sarah Marshall was great the ribs and vegetable medley was tremendous and having it on a table on the beach with a great view made it even better I would have paid 2 to 3 times as much for my meal there. I spent my 8 days just elaxing like the people do just on the beach starring at the beautiful ocean like I have never seen it before. Cant Wait to Go Back! By the way village sucks way too many people had to pay for a lounge chair from my own hotel $30. Rude people oh yeah they also lost our reservations booked 8 days. Turtle Bay was just awsome!!!!!

The drive from the airport was a little far although the view was magnificent. If you choose to park yourself, finding a parking spot can be difficult. The lobby has a great view of the beach and the staff was very friendly. As mentioned by others, the room's a little outdated but I wasn't planning to stay in the room all day so I didn't mind. Waking and falling asleep to crashing waves can't be all bad. The in-room fridge was convenient. We bought a few items from a grocery store down the st so this was less expensive than the gift shop . We spent most mornings down the little beach on hotel grounds (a seal would come up for tanning ea morning). Oh, don't be surprise to see turtles too. There's an endless beach around the corner although I'm not sure if it's suitable for swimming - very private though. I didn't see a soul for miles. The fee did seem high but it was worth it. We had dinner at the restaurant but wasn't very impressed - overpriced even. We loved breakfast at Ted's bakery down the st - big portion and reasonably priced. Rent or buy water socks and goggles for the Shark Cove nearby - it's free! We did the 'tourist' thing and stood in line for Matsumoto's shaved ice and shrimp shack but didn't have time for the Dole Plantation or swap meet at the stadium. Overall, our short stay at Turtle Bay was wonderful! This was one of the best vaca.

My husband and I stayed at Turtle Bay for three weeks in November. We had a 5th floor room with an absolutely beautiful view of the ocean, pools, palm trees, and mountains. The lobby of the hotel is the most beautiful I've ever seen, with sweeping views of the ocean. Walking around the grounds was such a pleasure. Turtle Bay is more low-key and quieter than the hotels in Waikiki. The hotel restaurants are overpriced and the food wasn't worth the price. ($42 per person for an unimpressive buffet dinner). Even though we paid for parking, we had to scramble for a parking spot every night, especially on the weekends when non-guests visited the resort for various reasons. There is valet service, but we chose to park our own rental car. We felt safe walking in the well-lit parking lot at night. The Internet service (which we also paid for) was practically non-existent--1/2 minute on, 1/2 minute off, constantly. Don't expect to upload your pictures on the Internet at Turtle Bay. The resort is clean, the rooms are clean and spacious, the beds are very clean, and the mattresses and pillows are very, very comfortable. The closets are large. We had a room with two queen-sized beds. I highly recommend Turtle Bay for a wedding. The wedding chapel is beautiful and faces the ocean. One more note: Kahuku can be very, very windy much of the time, and the temperature is a lot cooler than Waikiki Beach. For really good food, go to Ted's Bakery on Kam Highway in Sunset Beach. For souveniers, go to the Aloha Flea Market in Aiea.

I definetly agree with the review that says the rooms are a little run down for a luxury hotel. I was also upset about this for a day or two I spent extra money to have a luxurious adventure the marriott would have been better. The beach is beautiful but the beach all around the hotel has a lot of rocks so it's not very good for swimming. Very nice pools though with slides they had arcades and nice restaurants. When we checked in they wanted to hold $450 for 10 days or we had to deposit 100 in cash. Long drive from the airport but nice view most of the way there. I had an average time but would not stay there again. The villa's seemed really nice though but if you are just staying in a room I wouldn't recommend it.

The rooms were run down and not updated to a typical luxury hotel standard. It took a while to get over it and enjoy the beauty outside of the room. The beaches and trails were miles long. The view was incredible as you woke up to a brilliant sunrise. My husband enjoyed the golf courses which were in good condition and almost had a hole in one. Ate quite a bit at the Palm Terrace and at the pool. Went to the Waikiki Beach and ate at the Hula Grill before going to the resort. As a family, we were there for only four days so one day we went to the Polynesian Culture Center and one day went to the Waimea falls (wear bathing suit!) and Haleiwa for shaved ice and Mexican food. The other days were for golf and relaxing around the beach and pool. We probably could have used another two days to go to the spa, horseback riding and the Dole plantation.

I sent a letter to the manager on my return. He replied immediately. He stated that people liked the green walls and they were going to upgrade the roms. He also stated he would train his employees to supervise the kids. The fruit flies come standard with breakfast. This is the meat of the letter I sent him. The items for improvement. The walls were a sick green color which was not pleasant, the carpet had tears in it and it appeared that furniture was lacking or missing. In other words it would have been nice to have something other than the floor to put our suitcases on. There was only one suitcase stand in the closet but we had two bags. We liked the in-room fridge. We had problems with the wireless internet. My husband had issues with the head of your IT department but he said the IT technician was very nice…his boss wasn’t. There needs to be more clarity on setting the internet up with the business office for in-room internet service. The staff was very friendly and we really liked Joe Pack and most of the guys at the golf shop. However, we were a little put off because we booked two rounds of golf for ourselves on-line and decided to play a third round. The young man who booked us a tee time for the third round should have informed us that booking at the shop were going to cost 30% more than booking on-line. Had we known that we would have booked the third round on line from our room. My husband tried to show him our receipt from the previous day to show what we paid but he didn’t seem to care (he was the same fellow when we checked in that booked the reservation at the shop). The older Hawaiian lady (Janet?) at the beach stand was awesome and friendly. She was the nicest person of everyone at the hotel. She made us feel welcome. I would add that the buffet for breakfast was OK for food selection (one day the bread was stale and the lychee type fruit was not cut open). I had to get the omelet chef to cut some open for me. There were too many flies at the fruit table. The unsupervised children running up and down while we were eating as well as crying babies made breakfast buffet an unpleasant event each morning. In fact I was dismayed at the number of children playing on the elevators and running up and down the halls of the hotel and in the lobby. On one occasion a naked baby was running at the pool level with no parent in site. I did not understand why hotel staff did not intervene and notify the parents that this behavior is unacceptable. The towel kids just sat around while this unsupervised baby is running around. It is very unacceptable for the amount of money people are paying. When I brought this whole problem of the noise / lack of supervision problem to their attention, the front desk staff shrugged it off. I figure it will take a missing or a drowned child on-site until the hotel realizes that unsupervised children in the hotel is something the staff needs to address with the parents. In fact we stayed at the Hilton Hawaiian Village for the third time the four days prior to Turtle Bay. We have also stayed at the Marriott in Waikiki. There are kids at both places but they were much better behaved as the families were much smaller. We paid $143/night at the Hilton and I think it was a much better room with nicer amenities at a much better value than your hotell. We were in Hawaii for our 20th anniversary as a romantic holiday. The Hilton made us feel like we were there for our 20th anniversary and it was quieter. Because of the large number of unsupervised children running around and the yelling and crying in the restaurant and lobby and hallways, Turtle Bay was not the romantic place as pictured in the brochures. In fact this hotel reminded me of Disneyland.

Everything about Turtle Bay resort was perfect. Beautiful view from our room, lots of things to do and enjoy. Nice little towns to visit without having to deal with the crowd or traffic from Honolulu. Horseback riding, helicopter tours, surfing, tennis, golf, diving.....all available at the resort. Lots of open beach to enjoy and private as well. Doesnt get any better then Turtle Bay. My wife and I honeymooned here in 06. 2nd trip to Hawaii....1st trip we stayed in Honolulu in 05. Too crowded. Turtle bay was perfect in our eyes. We cant wait to go back

If you are staying at Turtle Bay, DEFINITELY book a Po'okela Facial with Megan. It was wonderful!!