Hyatt Regency Waikiki Beach Resort and Spa, Honolulu

We were up on the 17th floor and had a great city view. Sunrise every morning was great! Staff was helpful. The best thing about this place - the location! Short walk to the beach, shopping, and places to eat. The only odd part, we had a room that was near the elevators so our room was oddly shaped and we heard noise from people getting on/off the elevator. There is a shopping mall in the base of the hotel which makes for great window shopping and shopping for nice gifts. We did not try any restaurants that are in the hotel - we wanted to go out and explore. We enjoyed our balcony - it was complete with a table and chair set.

We just spent 8 days at the Hyatt. The service was very good. Greeted us very nicely when we arrived and left. The room was a great view. Everything was clean and nice. The location was perfect right across from the beach. Alot of high end stores and shopping avaliable. For the money we payed it was well worth the stay. Next time we go to Hawaii we will stay there again.

The service at this hotel is great. Everyone greats you by name and is very friendly. The room we had was fantastic, overlooking waikiki beach and very spacious. I have stayed at the Marriott Waikiki and the rooms here at the Hyatt are much larger. The locations is great it is very central to the whole area. My only downfall is parking it cost $25 to valet park. Next time I think I will forgo renting a car. Public transport is $1 and fairly efficent if you are trying not to go too far.....Very satisfied customer.

Upon arrival we were greeted by the staff. We didn't need help with our bags but they did ask. We were directed to the check in lobby immediately. The staff at the check in desk were very helpful and professional. The room was very clean and nice. Although we didn't have a beach view it was still very nice. We slept very comfortable all four nights. They came to clean our room everyday. They have a notice stating that they change the sheets every 3rd day due to environmental reasons. Which I had no problem with. The hotel is at the center of everything...shopping, restaurants, beach, and entertainment. The pool is overlooking the ocean.

Last year we had a beautiful dream vacation come true, and the hotel completed the trip. Very friendly,clean, accommodating, and the complementary breakfast was something to anticipate each morning. We will be returning this year and only the Hyatt will do for us. Marilyn Huston

Hotel is nicely located across the street from Waikiki beach and within walking distance to restaurants and the International Market place. The service was good - anytime I called the front desk, valet, etc, I was greeted by my name. The valet crew was excellent. We enjoyed a great oceanfront view. The pool attendants were great providing us with beach towels and even a chair to take to the beach - not just limiting use for the pool area. The receptionist at check-in was helpful in crediting us with free valet parking based upon our word, since we couldn't produce the documentation indicating we qualified. Some things did come as a disappointment considering the price of our 5-star hotel rooms as follows: no complimentary coffee, continental breakfast, nor free local calls were provided (things I can get staying at a Super 8 Motel for one-fifth the cost); very small pool; periodically broken hot tubs; refrigerator was stocked with mini bar items leaving no room for personal contents; room key cards malfunctioned half of the time; room safe available but required a daily charge; part of hot tub area (which was already too small) was closed for a wedding at the inconvenience of hundreds of other guests; the thermostats didn't respond to temperature settings; water leaked from the toilet onto the bathroom floor (maintenance was notified but either never came or didn't fix the problem; never received a morning newspaper as advertised on their Web site. Great hotel for adults, but if you have kids, you may want to stay somewhere else that has a bigger swimming pool.

We stayed for a 3 nights and wished we hadn't. The whole experience really put a dampner on our holiday. We were told the Hyatt is a 5 star hotel (although some websites claim it is 4 or 4 and a half , so who knows??). We had a mountain view room on the 25th floor and the room itself looked as though it belonged in a 3 star motel. The bathroom was so small - a bathtub that you stood in to shower, with a shower curtain (nope, not even a shower screen), with sections of the wall and floor that had been retiled (poorly) and didn't match the original tiles (can't you just re-tile the whole thing?? Don't be so tight). We went back to reception to ask if we could have a room that had been renovated which at least took it out of the 1970's - we would pay more, no problem - and were informed by two bored & unhelpful reception staff that our room had in fact been renovated last year. The staff had no interest in whether we were happy nor any desire to see that our stay there was pleasant. I thought this odd, from a hotel that claims at every turn that they "take pride in offering you the best of everything" (quoted verbatim off their website - check it out under Guest Services). I note too that the website fails to give you any contact details of where you might lodge a complaint, and pointedly, no comment cards are available within your room - you have to specifically request one from reception. Also note they have gone to the surprising expense of installing an in-room safe, only to charge you $3.50/day to use it in order to keep your valuables safe from theft! Included is a small coffee machine and sachets of instant coffee and powdered creamer for your use - don't be fooled though, this they charge you for also!! Note too that the price of using this instant coffee is not included in the mini bar price list, as reception staff claimed (I looked 3 times to ensure I had not missed it) and not a single staff member could actually tell me how it would actually cost. It would no doubt be cheaper and you would likely have a much nicer cup of coffee if you simply walked downstairs to a cafe or crossed the road to The Westin (as we did). It appears the hotel has gone to a surprising amount of trouble to charge for every tiny thing it possibly can. In fact, they even charge you for things you don't use - such as the mini bar charges we had on our bill when we did not use the mini bar. The pool is ludicrously small - my neighbours pool is larger - and full of small, loud children. There are not enough chairs or pool lounges and the ones that are there are squashed in like sardines. We finally did manage to get a lounge, only to be abruptly told (along with all our new friends we were squashed in beside) that we had to get up and leave as they were conducting a wedding rehearsal shortly and all the outdoor furniture had to be moved. No apology, just move it! And yes, as other guests have noted in their comments, it was noisy. The doors to each room are right beside each other (4 of them together) so when someone comes or goes, the door usually slams shut. I think I averaged about 3 or 4 hours of sleep each night. The whole experience was so distasteful that not only would I not return to the Hyatt Waikiki, I would in fact be loathe to try any other Hyatt in the world - particularly when there are so many magnificent, truly 5 star hotels available to choose from. Do yourself a favour and stay at the Halekulani instead. It was our first choice and if it hadn't been booked out, we would have stayed there for certain.

Wonderful experience. Right across the street from the beach and a very short walking distance from the International Market Place and other good places to shop and eat. Service was superb. The hotel has wonderful shops with 2 ABC stores right in the hotel. Buffet breakfast much too expensive at 24.00 a person. Better to go to cheaper eating places in the area. If I hadn't gotten the 2 free buffet breakfast deal, I wouldn't have eaten at the hotel. Right next to elevators which proved to be very nice because we didn't have to walk that far to the elevators, and they weren't noisy at all. Lanai pretty small, but the room itself was nice and comfortable. Had to pay a one time fee of 15.00 for a small refrigerator. Was warned about this though and also had to pay for coffee in the "free" coffemaker. Get your coffee at the ABC store. It's 4.00 a cup in the restaurant.

There is simply nothing to dislike. Everything is/was perfect. The location was great. The hotel staff was friendly and very helpful. We had a gread expericence at the hotel. You should go!

The hotel is fine, and in a great location, but it is simply not worth the price or in our case, the aggravation. A better choice would be the Marriott or the Hilton. For what we paid, we could have stayed at the Halekulani. We also booked online at Hyatt.com, and not only did not get the best rate, but the hotel would not accomodate to match the rate change for the breakfast package. My error for not just booking through Expedia. Lastly, it took two trips to the front desk just to get comped for a breakfast buffet. This was our 5th and last time we will stay at the Hyatt.