Would never stay here again
By A Yahoo! Contributor, 7/23/09
First, notice that there has not been a review on this hotel in over a year and a half. Someone got smart and read the reviews prior to booking a stay. There are a NUMBER of problems with this hotel, parking being the biggest, the rooms are old and out dated and smell. Many of the rooms were closed off because they were in such bad condition. We could hear the people from both sides of our rooms. There is no privacy. The windows are slat glass - so noise comes in and goes out easily and so do the bugs - even when the windows are closed. Do not keep lights on in the room at night as it attracts the bugs in. Only one staff member was helpful all others could seem too careless if you needed something. When I was there the hotel was only 25% full and the parking lot was completely full. Very inadequate parking space available. I had to walk well over a block to park my car on a side street. Removal all valuables from your car as we witnessed someone who had their car broken in to. There are many other options when staying in Hilo and I would recommend NOT STAYING HERE. I see below that there is a cheaper and nicer place to stay close by - wish I read these reviews before my trip. The location was good but there are other hotels that have just as good if not better locations. I did not even want to give this place a mark for Service, Cleanliness or Value, so the one star is being required by the system to accept my posting. There were hairs from prior guest in the bathroom. The floor in the room did not appear to have been vacuumed. I pulled the sheets back before getting into bed to make sure they were changed and clean. I am not a neat freak but after seeing the hair and stuff on the room floor, I had to wonder. There are many other options available on the Island and I would recommend extending your search elsewhere. I was very disappointed and will never stay at this hotel again. I know I was looking for a bargain when I booked this room, but it is not a bargain if you cannot relax and have a good nights rest. I have stayed in Hostels that are in better shape and that is sad to say. I do not wish to damage this property’s reputation but just want people to know what to expect if they plan on staying here. Mahalo