The Lotus At Diamond Head, Honolulu

I loved the view. I just wish I could've stayed longer, but the fares were too high.

On my recent trip spent 7 days at the W Hotel, the room was impeccable, service superb, and the location - well with a view of the park and Diamond Head along with warm tradewinds, what more can you ask.

the best place ive been in my life the service was great the design like being in heaven even my kids loved it it was great!!!!!!!!!!!!!! i recomend it to every one its very cheap.

I enjoyed the wonderful dinner,at the resturant, the staff was excellent..Trevor was so plesant and friendly, he really made our dining experience wonderful.. Thank you, Kathy Williams

I liked the bed fine, but it didn't matter because every time i wanted to take a nap, the gardener would fire up his leaf blower. What gives? You can't use these damn things in my home city, why would i want to come on vacation to hear how loud they are?

I like the magnificient beauty of the place. because it is one of the best place in the world to go for holidays.

I booked my room online while waiting to board the plane in Anchorage. I called to confirm and they moved us up a few floors and we had several ocean views from our balconies and a view of Diamond Head. The room was great, pillows and bed were very comfortable and maid service came 2x a day. It's was the best hotel room I've stayed at in years. Every member of the staff was wonderful and very friendly.

Who would have thought that such an "uber-hip" hotel could be so warm and friendly!! We stayed at the "W-Diamondhead" in April '05 and LOVED it. The attention to detail they pay both aesthetically and service-wise makes this one of our absolute favorite hotels to date. The location was perfect (far enough down the beach to feel private/exclusive, but close enough to walk to everything). The rooms were large, spacious and beautifully designed (heavenly bed! / nice balcony). The bathroom was large and stocked with luxurious "Bliss" products. Impressive restaurant and lounge (supposedly the WonderLounge is the hottest club in Honolulu right now). The biggest selling point though is their world-class service. From the moment we arrived we felt sincerely welcome and appreciated. It seemed every single staff person, from the valet, to the bellboy, to the front desk, to the restaurant and housekeeping personnel knew us by name and genuinely cared to make our stay perfect. Here are just a few reasons why we loved this place: they let us check in 6 hours early AND upgraded us to ocean view free of charge. They surprised us with daily, free, AWESOME continental breakfasts that included the freshest fruits, pastries, cereals, juices, coffees/teas and even Miso soup, you could imagine. They offered (without being asked) to bring up a crib and clear out our fridge so we could store our child's milk and juice. They gave us towels, chairs and sand toys for the beach. And most importantly, they treated us like friends, giving us the inside scoop on where to go for the best food and fun. You'll love it - it's well worth the price.

I should have known by our first bad experiece the year before. We were staying at the Royal Hawaiin, several times and just wanted a change. We were told by the Starwood people to "drop by and have a look at the rooms and grounds. So after dinner one evening we did just that. We were dressed nicely and I was in a jacket having just come from a theater perfomance downtown. At the front door, there was a long noisy line of young kids some thugish looking all clammering to get inside, and they had the door roped off. I told the door man that we wanted to go inside to talk to the front desk....he basically gave us a hard time I suppose thinking that we (early 40s) were just trying to get by the velvet rope and crash the exciting adolescent scene of screeching music and partying kids in polyester clothing! I finally got through basically by going through ignoring him with my wife in tow and made my way to the front desk where he gave up the chase when he realized I was serious about going to the front desk. At the front desk was a smiley cute girl, with absolutely no other customers, anywhere around. I explained to her that I was a Starwood Plat memeber and we were staying at the Royal Hawaiin and we were told to come by and look at the hotel. You would have thought we were there to case and rob the joint. A whole slew of questions ensued, making me feel very uncomfortable as if I was lying to her or something. She said she would be back and went in the back room for at least 10 minutes and I could hear her trying to verify with the Royal Hawaiin that I was actually a guest!!! Finally she came back and told me she would arrange to show me a room, but that I could not go to the lounge or the beach area, and that to go to the room, I would have to wait for a security person to escort us! I guess she thought we were dropping by the hotel on the way home to make out! This really peaved me, so I told her "I stay all over the US in W hotels and I just came back from Manhatten where I stayed at the W on Lexington and NEVER at any W hotel as a Starwood member was I denied access to the lounge ESPECIALLY to just LOOK AT IT!!! She was firm on this and said she could not allow that. At that point I had heard enough and looking at the types of people that were coming and going from the lounge I knew this was NOT your average W and would not be where I would want to stay. This past winter we stayed at the Royal again, but I did have an opportunity to meet a friend who was staying at the W. We visited them at the hotel and I can tell you that I was glad we never booked there. As so many others have commented ABSOLUTELY nothing special, and with all the noise from the bar and the types hanging out at night, this is certainly not the W that you would know from other cities, especially with the extremely poor customer service! Incidently the W in Seattle is one of the nicest and has the most wonderful staff you will ever come across. The W Honollulu is horrible in comparison!

This hotel is very fancy looking and the hotel staff is great but paying such an expensive price for a bed to sleep in is ridiculous. They don't have a pool, the view from the rooms is of other motels that have oceanside rooms. You have no choice but to have your car valet parked for $15 a night for the valet people to walk 10 feet to your car. The beach beside the hotel is very small and crowded. Instead of having a stereo that is not useful there should be a microwave to heat up food. Having only one ice machine for the entire building was ridiculous along with the size of the ice buckets. The only working elevator in teh entire place takes forever so getting ice is a 15 minute process. The "club" in the hotel is very loud on the weekends. For this much money you hope for a good night's sleep not to hear the booming of base and drunk people screaming. This hotel is "dog friendly" but you have to cross 2 crowded streets to walk the dogs and are charged an additional fee per dog per night which makes it even more expensive and not worth the money. If you are looking for a nice quiet hotel this is not the hotel for you. There are plenty of nicer hotels near Diamond Head that are cheaper with a nicer view.