Poor Management & Valet Service
To stay at this hotel and have your own car the only parking available is through the valet service $14.00 a night. Upon leaving the hotel the next morning, I found that someone had driven my car during the night while in the care and custody of the valet service. There was an open beer bottle in the cup holder of the front seat and worse - someone had thrown up all over the driver's seat, floor and outside running board. The gas gage was down at least a fourth of a tank. It was the weekend of my sister's wedding and we had a pressing appointment at 11:00 in St. Petesburg, making the resolution of this issue rushed. The manager said he would comp our room and attempted to have the car clean, but is was rushed and done very unsatifactory and we had to ride in my car with a horrible odor. Since, we have found a charge on our credit card for the room, therefore, the manager was not good to his word. Once we arrived at our appointment, along with my family members - we inspected the car more thoroughly and found that the front grill had a large ding and several little dings in it that hadn't been there previously. Myself and my stepfather made several calls into the hotel to speak to the manager, but he never returned any of our calls. The valet service did call us and said that they would pay for the cleaning which was only $48.15, but not for repairs to the grill because management is telling them another story. It's obvious that since they said they would pay for the cleaning and comp the room (which they did not follow through with), that they are admitting to a wrong done by their service. The hotel itself was very nice, but the management is horrible.
Brandy Smith