CONSIDER THIS HOTEL THE LAST "RESORT"
By A Yahoo! Contributor, 12/21/10
Our hotel experience here was awful. Before we even arrived, it was very difficult to make reservations after 7PM. We kept getting put on hold for 10 minutes several time and each person at the front desk lied about some reason why they could not help us. Finally, after three separate phone calls, we found out that the night staff working the phones do not all know how to do bookings. We were told to call back in the morning. When we first arrived, during check-in, we were told about the $15 per day parking and the $10 resort fee for free towels, free breakfast, free "unlimited use of pool and lounge chairs," etc. After a great deal of complaining, my wife was able to get them to waive the resort "fee." The valet service was awful. When we unloaded and loaded our luggage from our vehicle, as well as whenever we arrived or left the hotel, three or four valets just stared at us while we carried our bags to our rooms. My wife had just had a pretty painful abdominal surgery and her discomfort was obvious; however, no one offered to help her at any moment, even to open or close her door. The rooms were supposedly "no smoking" where we were. However, guest in several rooms on the floor smoked out on the balconies; the windows very much lacked any insulation and smoke seeped into our room. The night of my wife's surgery guests in the room next door played music ridiculously loudly from 11:00 PM to 1:30 AM. We contacted the front desk and security twice. They "tried calling the room" and I saw a hotel security guard walk by the doors to the room, stop, listen, BUT DO NOTHING! We wound up pounding on the wall until they finally turned the music off. For $150/night with fees, you would think that they might have shown some concern. Housekeeping was awful. They did not empty the garbage cans. They took our towels the first morning but did not replace them. I had to call down to ask for more. On our balcony, we had one chair. When my wife called to ask for a second one, please, she was literally barked at by those at the front desk. I could hear how loud he was over the phone. The first night we went to the concierge desk to find out how far away restaurants were from the hotel. He said (I kid you not), "It's awfully far unless you're a body builder like me. I can walk 20 minutes to the restuarants. You should take the bus." We asked those at the busstop how long the bus took to get to the restaurants, and they told us, "It takes over an hour. You should just walk... they are a 10 minute walk in that direction." The restaurants listed on the "resorts" list at the concierge desk includes two fancier restaurants and then the rest of Denny's, Burger King, etc. There were many more restaurants ten minutes away.... clearly someone was not doing their job. The "restaurants" in the hotel are a lounge and a pizza place that both look like empty kitchen nightmares. Half the stores in the resort were art galleries for art that looked like it was in the room and the other half were foreclosed, empty store fronts. The halls were dirty. The room had ants in the bathroom. The bed was hard. The couch looked like it had been sitting outside before someone conveniently added it to the room. The shower head was the ONLY plus... good water pressure.... probably because most of the resort is empty and none of the water was being used to clean the place. We also found out that many of the rooms are privately owned and many of those rooms are going under (foreclosures). Outside the grounnds were rundown.... peeling paint, sagging roofs, OLD rusty chaise lounges (probably 50 years old). If you are looking for a "resort".... consider this THE LAST RESORT!