Ramada Marco Polo Beach Resort, Sunny Isles Beach

I went down to the hotel with the swim team that I am apart of. When I checked in, the manager quoted us about $1,290 for the rooms we booked. He scanned the credit card, and said that was all we had to pay. After spending a great time at the resort, we went to checkout and the manager said we owed $1,600!!! I then showed him my receipt with the original quote, he said "I messed up", ripped it up and threw it away in the trash can in front of me!!! The manager then called the police because I refused to pay the difference, so they came!!! Do not go to this hotel. The hotel itself is great, and I would have definitely gone back, but now, after this experience, the swim team will never go back!

Our hotel experience here was awful. Before we even arrived, it was very difficult to make reservations after 7PM. We kept getting put on hold for 10 minutes several time and each person at the front desk lied about some reason why they could not help us. Finally, after three separate phone calls, we found out that the night staff working the phones do not all know how to do bookings. We were told to call back in the morning. When we first arrived, during check-in, we were told about the $15 per day parking and the $10 resort fee for free towels, free breakfast, free "unlimited use of pool and lounge chairs," etc. After a great deal of complaining, my wife was able to get them to waive the resort "fee." The valet service was awful. When we unloaded and loaded our luggage from our vehicle, as well as whenever we arrived or left the hotel, three or four valets just stared at us while we carried our bags to our rooms. My wife had just had a pretty painful abdominal surgery and her discomfort was obvious; however, no one offered to help her at any moment, even to open or close her door. The rooms were supposedly "no smoking" where we were. However, guest in several rooms on the floor smoked out on the balconies; the windows very much lacked any insulation and smoke seeped into our room. The night of my wife's surgery guests in the room next door played music ridiculously loudly from 11:00 PM to 1:30 AM. We contacted the front desk and security twice. They "tried calling the room" and I saw a hotel security guard walk by the doors to the room, stop, listen, BUT DO NOTHING! We wound up pounding on the wall until they finally turned the music off. For $150/night with fees, you would think that they might have shown some concern. Housekeeping was awful. They did not empty the garbage cans. They took our towels the first morning but did not replace them. I had to call down to ask for more. On our balcony, we had one chair. When my wife called to ask for a second one, please, she was literally barked at by those at the front desk. I could hear how loud he was over the phone. The first night we went to the concierge desk to find out how far away restaurants were from the hotel. He said (I kid you not), "It's awfully far unless you're a body builder like me. I can walk 20 minutes to the restuarants. You should take the bus." We asked those at the busstop how long the bus took to get to the restaurants, and they told us, "It takes over an hour. You should just walk... they are a 10 minute walk in that direction." The restaurants listed on the "resorts" list at the concierge desk includes two fancier restaurants and then the rest of Denny's, Burger King, etc. There were many more restaurants ten minutes away.... clearly someone was not doing their job. The "restaurants" in the hotel are a lounge and a pizza place that both look like empty kitchen nightmares. Half the stores in the resort were art galleries for art that looked like it was in the room and the other half were foreclosed, empty store fronts. The halls were dirty. The room had ants in the bathroom. The bed was hard. The couch looked like it had been sitting outside before someone conveniently added it to the room. The shower head was the ONLY plus... good water pressure.... probably because most of the resort is empty and none of the water was being used to clean the place. We also found out that many of the rooms are privately owned and many of those rooms are going under (foreclosures). Outside the grounnds were rundown.... peeling paint, sagging roofs, OLD rusty chaise lounges (probably 50 years old). If you are looking for a "resort".... consider this THE LAST RESORT!

The property manager dealt directly with us. The unit was renovated but we were still able to take advantage of the great amenities. email erorentals1@gmail.com, she manages several studios there pictures and videos tours available

We spent one day at this hotel and it was the worst experience ever!!! Super dirty, Ghost like hallways, disgusting bathrooms. OMG this property seriously should be demolished. The room was a disaster, mildew everywhere!!! And the AC was broken all night! Never again!!!!

The rooms were clean, the staff was friendly, and the location was right on the beach - excellent value!!!

I think Yahoo should take off old reviews that go back several years. I stayed at Marco Polo just before Christmas and I had a lovely room with a great view of the beach. The room had a fridge, coffeemaker, hot plate, microwave, a lot more than I expected for a room of this price. This is a really nice hotel in a great location for a great price!!

I didn't leave this review at the time I was there because I thought they would improve. Apparently they haven't. I was there the week of May 18 2008 for 5 days. I read many of the reviews here and on other sites and call the hotel manager about the things being said in the reviews before I made reservations at the Marco Polo. The manager assured me that most of the bad reviews were from disgruntled customers who wanted refunds for something. So I took a chance. The pool, access to the beach and the location of the hotel was great, However, as many others have said, once you leave the lobby the smell in the upper floor hallways was bad enough to make me gag, The rooms were about 1 star rated (I had 1 renovated and 1 not renovated) I had to switch rooms because the smell seeped in the vents after the 2nd day. The continental breakfast consisted of oatmeal, cold cereal, toast and English muffins, fruit, watered down milk and juice. For the $8.00 they charge for the breakfast I’d been better served at Mc Donald’s a few blocks away. Housekeeping left my room door unlocked several times I informed management they assured it wouldn't happen again and it did. Bottom line, if you want a low rate hotel in Sunny Isles the Marco polo is the place for you. My advice is to go a few blocks south and pay a little more money.

Something that you should know is this hotel has different owners for each room and when you get there you can have a good and nice room as same you can get a very bad paint,dirty carpet,ugly bathroom in other thing the hotel is acceptable.

We checked in late and were treated to a beautiful little suite with dining room table and chairs, refrigerator and stove, which we didn't expect. Our room was very clean, except the couch was falling apart in the dining room. The beds were comfy, and the little restaurant downstairs had great pizza! The pool area was very crowded and the beach was great! I would stay here again!

Beds/sheets are okay. But... Elevators stink like they used a restroom cleaner. Bath tub handle fell off while opening the bathtub doors. Bath tub doors are difficult to open. Curtains won't close completely. I do not recommend this hotel at all. Room rates are not worthwhile. There is no "do not disturb" sign to hang on the door.