GUESTS BEWARE!
By The Dane, 01/31/10
This hotel is very nice and clean, that much is true, but the scam afterwards is the problem. Had a great stay but it was about $800 for two nights. Problem occurred when we got home. A big charge appeared on our card with no explanation. When I called to question it the person on the phone accused us of stealing a rug. We were in Key West with our car parked in their lot for most of the day after we checked out and no one ever raised any issue with us, they simply put a whopping charge on our bill later. Repeated calls to reach the manager about the dispute went unheeded. At least 5 calls were answered by a human, I left my number, but no call back, EVER. I finally submittied it to the fraud department of my credit card company which removed the item. Why would anyone steal a rug? I am not even sure if there was a rug in the room. Why wouldn't they call me back? Rather than try to sneak a charge onto the city slickers card, they should have just reported it to the police. It ended up being a thoroughly disgusting hotel experience and we will NOT be back.
