Four Points, Denver

This place is long overdue for some new carpeting. It is worn-out, dirty, and smells like a dead caribou. My room was not cleaned one day during my stay because "they thought I checked out." .The night desk manager said they'd have it cleaned in 20 minutes, but even after four additional calls housekeeping never showed up. The front desk had a security guard eventually bring up a clean towel after yet another complaint. The PM staff is overwhelmed and burned-out. The elevators are unsafe and hotel guests are sometimes stuck between floors. WARNING - Sometimes the elevators go to the basement on their own and do not return. No joke. This actually happened to me. Fortunately there is a staircase. Unfortunately, it hasn't been cleaned in about a decade. Either that or there is a dead animal about the size of a moose somewhere between the first and second floors. On the good side.... they did immediately change my quilted bedcover when I reported the dried fecal matter on it left by some previous guest. Sundays are bit noisy with the pool party. The music is actually blaring and drunken 20 year olds and teenagers take over the place. The place looks and sounds like "spring break gone bad". The pool is open to the general public on Sunday afternoons for about 7 hours. There is no lifeguard on duty and intoxicated swimmers are freely allowed to dive-in headfirst in three feet of water. A security guard, however, is present to escort the locals to their cars if necessary. The front desk seems used to handing out free drink tickets to appease complaining guests. Unfortunately the stench from the hallways permeates the interior of the tavern as well so you wouldn't want to use the tickets. On a positive note - the showers have good water pressure on the lower floors. Service = 1 star at night 2 stars during the day Carpeting = 1 star in the guest rooms and oh, did I mention the carpeting in the lobby? I hope they find that carcass before the department of health and animal protection agencies have to step in. I would not recommend this place to anyone in medical or microbiology fields. They know too much.

Stayed there for a family wedding, great facility, interior is a little dated, and rooms a tad small, but otherwise great. Beds were great. Staff was very nice, daughter loved the pools (indoor and out), good location for south Denver, close to most things. And price was very reasonable for the hotel, we paid $98.00 a night and that included rental car.

Cleanliness: Was average for a hotel of this style, age, and size. Location: Convenient access to South Denver, right off the interstate Value: Good price for a 10th floor room with a small balcony, good view, and king bed. Service: The front desk staff was definitely accommodating, especially with the issues we had. We arrived to find that, despite coordinating with them that we were bringing a pet, they initially gave us a room that they didn't normally allow pets in. They ended up giving it to us anyway. However, the toilet and internet never worked in that room and we asked for a technician to fix it. The tech arrived about 45 minutes later, couldn't solve the problem, and left. About 30 minutes later, I went back and asked for another room. They gave us the one next to it...and the internet and phones didn't work in this one either. They told us a tech would be coming, but two hours later, none had come by, so we cancelled the maintenance request. We ended up with half off the room because of our issues. My wife overheard that there are a lot of maintenance issues and broken items in the hotel...and as you can read, internet and phones seem to be a common theme. Good food in the breakfast and the Lodge rooms, fairly priced for a hotel in a major city. Management and Maintenance DEFINITELY need to be worked on...front desk staff was definitely accommodating. But we aren't going back.

Likes: Location, amenities: decor in lobby, pool-inside and outside, casual but elegant dining room, great breakfast buffet. Staff most amenable and tried hard to please. Dislikes: Poor communication among staff. Tried to check in, asked for an upgrade, told one would be available for $20/night which would include drinks at night and breakfast in am. But room would not be ready until 3 PM. At 3 PM hubby went up to desk to check in, given room keys quickly and when we got to the room it was a wonderful view of the roof top of the walkway! Room was a small king, table with two straight chairs. I went to desk, asked about upgrade, desk clerk said "she didn't know anything about an upgrade", I said I wanted the 'club' floor with a better room. And had agreed to pay $20/night extra. So she said, not a problem, she changed our room assignment, moved us to a larger room with a couch and a lovely view of the mountains. Also clerk tells me that the club lounge is not open on the weekends and she will have to give us vouchers for drinks (1 apiece!) in the bar and vouchers for breakfast buffet in the grill. (A great deal worth over $25!) Then....I tried to use the phone. It was dead. Went back to desk, the phone doesn't work in the room. Desk clerk: I will send a maintenance man up to check on it. About 20 minutes later, he shows up, agrees the phones (2) don't work and points out that one phone doesn't even have a face plate on it. So, he works on them for awhile and says, oops, we need to move you, I can't get them fixed. At this point it is now 8 PM and I don't want to move again tonight. So maintenance man says I am going to the desk right now and have them get ready to move you first thing in the am. Just go to the front desk in the am and they will tell you where you will move to and they will help you move. After breakfast, I go to the front desk, clerk says, what move????? I say my phone is not working in my room and I need to be in a room with a phone working so that I can do my computer online work. Need a working phone to get on line. She says: I'll have someone come right up to fix it. I tell her someone has already come but if she can send someone to fix it that would be great. Then I say: I really don't want to move, I can bring my computer to the lobby and get wireless there if, IF, you will take off the $20 a night charge for the upgrade since the phones do not work. She says, thats reasonable and so....we stay in the room. Meanwhile another clerk comes over and asks if he can help, she explains the problem to him and he says, BUT you can't stay in a room without a phone, what if we have to get in touch with you? I said, that wasn't a concern yesterday or last night. Then he says, by the way, the phone was working the last time someone was in that room, they got calls. Now I want to know out of 200 rooms how he knows that. He says HE will send someone to fix the phones and I say fine. We left two days later, phones did not work, to my knowledge no one else every came to fix the phones after two people said they would. There were a lot of instances of people being checked into the wrong rooms over the weekend. It's an education to spend the weekend in the lobby on the computer and listening to all the complaints. The stock answer was: that's the first time I have heard that-from the clerks to the customers. Oh, yes, we never had a hot shower in the am's without interruptions of water. In the shower, and the water stops/just stops. Then in a few seconds (about 15 or so) it comes back on again, cold at first. Almost every 2 minutes. We reported that too. apparently on the higher floors the pressure pumps weren't working all weekend.

The location, parking, rooms, and food were excellent, but the service was lacking. The wait staff in the hotel dining room were slow and unorganized. They seemed to hang out in the kitchen because although we saw 7 different people on duty there was never more than one in the dining room at a time. The check in staff gave us bad directions to our rooms and we wondered the halls for quite a while.

I got this room off Hotwire for a low price and I didn't expect much having never stayed at a Sheraton before. But this hotel is FANTASTIC. The staff is very professional, the facility is absolutely beautiful, and the beds were very comfortable. I stayed here 3 nights and wished I could stay longer. The only drawbacks are that it lacks wireless internet (they have a box in your room and provide cables in a little bag hanging in the closet), and there is a sound in the walls of water falling or something. I don't know what that sound was. Somebody staying in another room on another floor noticed it too. It was louder in the bathroom, but slightly disturbed me at night because at times it sounded like somebody was trying to get in the room. Anyway, it's a fantastic place to stay, especially if you can get a good rate. There is construction on I-25 and on the road in front of the hotel itself, but it's not too bad.