Travelodge San Francisco Bay BE, Berkeley

I have been staying with travel lodge since the mid 1950�s. My recent stay in Berkeley was very unpleasant. The room was just barely acceptable, the carpet was very dirty. This alone we could live with. But, after we checked in I could not phone out (dialing 9 gave me a busy tone). I phoned the office and ask them to unblock it. After a few minutes I tired again without success. I needed information about local transport. We left the hotel and returned in the evening. I tried again. Phoned the operator again, she said she would look at my phone again. Still no luck. I asked her to place a local call for me, begrudgingly she agreed and connected me. The next morning at about 7 a.m. I tried to phone out again. Still no luck. I phoned the office and informed them that my phone was still blocked and would she please place another local call for me. A sleepy and very irate person informed me that my phone was not blocked. I ask again if she would make a local call for me. Again begrudgingly she agreed. She ask me to hang up and she would connect me. I waited and nothing happened. After 5 minutes I phoned the office again and ask if she had managed to reach the number I asked for. She said yes and she had passed it through to my room. I said the phone didn�t ring and could she please try again. At that point she said you�ll have to come to the office! This has left a very unfavorable taste in my mouth. Dirty carpets or equipment failure is not unusual in a motel, but impolite and uncooperative employees are really hard to accept when you are already burdened with the rigorous of traveling. I posted two notes to the Travelodge web site and ask for some redress and did not even get an answer. I will certainly never stay again with Travelodge.