Residence Inn by Marriott Sunnyvale Silicon Valley II, Sunnyvale

I noticed these reviews are pretty old. There must be new managment here because my experience has been a nightmare thus far. While the price is excellent at this hotel (I got my room for $99 a night), the rooms are average and missing many day to day items (like dishwashing liquid, lotion, coffee, etc.). For $99 a day I could live with that. My beef is they charged me $250 for smoking in my non-smoking room, which I did not do. I didn't notice this until I got home and prepared my expense report. So when I called, they put me through to the managers voice mail. He never called back. I left him two more voice mails and he never called back. I asked to speak to someone else and they gave me the assistant manger's voicemail. Guess what? No call back. I now have a call into Corporate and they are contacting the hotel. Suffice it to say, if the general manager doesn't have the professionalism to return a phone call on a bill dispute, he shouldn't be in the hospitality industry. His name is Hazem Sunnaq. I wouldn't stay there if he is still there when you try to book your room. If you do decide to stay there, check your bill closely before leaving.

Pro - Very helpful staff, clean place, spacious rooms, clean kitchen space, rooms well lit, plentiful and variety in breakfast, nice cozy pool and the spa ... Cons - The wireless is sporadic, depending on the rooms

The first thing you will notice is the very polite, friendly and efficient staff. They are very helpful and attentive. The rooms are always super clean and fresh, very spacious as even the studios have a lot of room. The manager's reception Mon-Thurs 6p-7:30p usually has enough variety to serve as a light supper if you don't want to go out or cook in your very adequate kitchen. The breakfast buffet in the morning are varied and plentiful. The free wireless internet access can be sporadic, depending on which room and building you are in.

The rooms are very nice and have lots of amenities including fireplaces and full kitchens. I regret that we didn't stay longer just to take advantage of it. Now I look for residence inns everywhere i go hoping to find the same great experience.