DoubleTree by Hilton Sacramento, Sacramento

I should have known that this hotel was going to majorly suck when I was checked-in to a dirty room...not dirty as" a stain on the carpet", dirty as in "the bed hadn't even been changed and the bathroom towels on the floor were still wet". When I called the front desk to ask for a new room, they put me on hold for 15 minutes. I gave the phone to my friend, and walked down to the front desk, where they then told me "It's unfortunate that some people don't like to do their job." I kid you not! His words exactly. So, with no apology whatsoever, he checked me into another room, gave me new keys and I grabbed John (the only awesome employee at this entire hotel) to help us move all 8 or so of our bags from one room to another. This room was clean-ish. The shower dripped and the toilet constantly flushed on it's own, but I'd just driven 8 hours and was wiped. It would do. The next day, I was carying a bunch of shwag down a hall when I tripped on a hole in the carpet (the hallway carpets stink of mold...oh joy!). As I was gathering everything together, not one but two employees of the hotel walked by me, looked down at what had happened, and continued walking as they laughed. Lovely. Later that day, my room card stopped working, so I had to trek the friggin' quarter mile back to the front desk to ask why. It was only then that they informed me I had to keep my room key away from my cell phone as the cell signal wipes the card...thanks for that heads-up when we checked in! And the final bit of joy this hotel brought to my life, as we tried to leave the parking lot with the card they had given us, we couldn't. Why? Because when he had issued me a new room, he had forgotten to issue me a new key for the parking lot-which is linked to your room. I had to park the car, walk back into the hotel, wait in the line, and then ask them why they sucked so major? He didn't have an answer. When I asked to speak to the manager, and then exlained everything that had gone wrong at her hotel, she simply stared at me. As in, she said NOTHING! She just stared at me until I became so completely frustrated that I walked away before I screamed. This "stare at the angry guest until they leave" must be a new method they are teaching management at Doubletree. So, ready to simply drive across their lawn in my SUV to get out of their gated lot (I still didn't have a working lot key), I was saved from doing so by John, the bellboy/only awesome employee in the entire friggin' hotel. He had a master key for the lot and let us out. John is awesome. He should be the new GM for the hotel, and maybe, just maybe, this hotel would not suck to the extreme that it does.

Place is old & not well kept up. Room had a lot of little things wrong with it, instead of a better room, they gave ONE free night (out of a 3 night stay) of internet! During the stay we were told that they didn't have the company authorisation and needed our card. They did get it, but they charged my card, my co-workers card AND the company's! Plus paid extra for parking AND internet, which almost all hotels offer for free! My company will never use a doubletree again! After staying here, I have read reviews of shooting, bed bugs, poor service & the customer is NEVER right!

I reserved a room with king but after getting to 3rd floor room, found it had two queens. Was told a king room would be in noisier part of hotel. Asked about suite prices, was told they couldn't apply cost toward one. Had to have engineering get the internet to work. If you compare with department store qualities, think of Sears not Macy's. I won't stay here again. Didn't think it was worth the money.

We needed to cancel our reservation and called early. They wanted a $50 fee to cancel. We complained and asked to talk to a supervisor and the employee didn't put us through but said she would not charge us. Later the full room charge showed up on our credit card bill and we called to discuss. We were told we had to pay the whole thing since we hadn't cancelled in time. We again challenged this and the employee put us on hold and came back on and said the charge would be reversed. They never did this and the charge is now being disputed with the credit card company. We have been told twice by the staff that the charge would be reversed but then they don't do it - which is either lack of follow through or lack of integrity. Won't book with Doubletree again - they have lost our business for life.

I found the staff to be excellent, very friendly and helpful. Also the breakfast buffet was more then i expected.

outstanding place to have a meeting/ party.Great size ballrooms.PERFECT banquet staff,extremly helpful and knowledgeable.Food wasn't the best.Overall EXCEPTIONAL SERVICE from banquet staff.Everything was winderful and went very smooth for our party in the evening.EXTRAORDINARY SERVICE AT HOTEL(needs better food!!!!!!!!!!!!!

After reading the reviews about the dingy rooms I called and asked to be put in a newer room (I admitted I had read some reviews about older rooms and was told I would be placed in a newer room - I was not). When we arrived, check in was 3pm and our room was not ready until 3:40pm. Lo and behold, our room was OLD and very dingy. The carpet was very stained and every part of the bathroom was old, including the paint falling off of the ceiling and the wallpaper peeling off. The floor was just gross. I'm not all that picky but I need my room to be clean. The blow dryer did not work and there was no refrigerator as promised. The front desk staff were not friendly at all. On a positive note: The beds are nice, clean with lots of comfy pillows and the restaurant food was pretty good.

The hotel was great. The location was perfect for our needs. The bar (Maxi's?) was great as far as entertainment wise. Getting service was terrible though! The first night I had 2 drinks and dinner in the bar. There were 2 waitresses. Although there were only a couple other people in there other than me, I had to get their attention for everything I needed. At one point both of them went on break at the same time and made me wait to order. The second night was full and the waitress that was working was too busy dancing with the other waitress that was off work to take and orders. If you did not walk up to the packed bar you could not get a drink! Possibly Doubletree should check this out, as they are losing several hundred dollars by not servicing the customers.

Over all the hotel was nice. However, when I checked in they charged my credit card $691.89. I was there for three nights. I watched 2 movies and ate in the restaurant once. My final bill including taxes came to $507. When I got home I checked my online banking and saw that they had charged my card $691.89. I tried to send them an e-mail, it came back as undeliverable. Then I called and the lady transferred me to an office that had minimum operating hours. Before she transferred me, she tried to tell me that the huge bill was the result of $274 in taxes. So then I decided I would try to write a letter. By this time I am getting really irate. They charge me, don't tell me they are charging me, other then to turn on the phone. then they give me the final bill which says one thing and in reality I get screwed with something else. So now I'm writing this review before I find a mailing address to send them a letter letting them know I will never stay at another Hilton or doubltree hotel again if I can help it. If this is the way they treat all of their customers I want nothing to do with them again.

Stayed at the hotel for 6 days on business. Amenities were great and employees were pleasant. Room was clean and overall location was great!Bedding was awesome...slept like a baby!! Room for improvement....provide wireless throught the hotel.