Hotel Maya - A Doubletree By Hilton Hotel, Long Beach

Great location but very hard to find via road. Customer service is lacking. Parking is $15 per day not waived for Hilton Honors Member, but apparently selectively waived. Problem is they don't keep up their paring lot, always broken gates and people driving around them. Don't book through Hilton Advance Booking like I did, one guy booked via Hotwire and saved half of what I paid per night and got a better room! I booked for one week and got the port view room..ie industrial view. Hot tub is the hottest anywhere (i liked) but there were no pool towels anywhere to be found. Heard the restaurant was bad (didn't try it personally). WiFi not total coverage. Can see through the bathroom door when it is closed. Beds were great, cookies were wonderful

Thay have two of the rudest boat rental guys, I think they were the owners of the Hotel,There works of art to say the lease? The water looks like sh.t.Don't do it? From my room i could see people fighting on the docks. Should be on HBO,Room was Dirty Great place. My girlfrend & I will never come back.

It was the strangest hotel experience i ever had. didn't even have a check in lobby. it was in a hotel room. sidewalks torn up. pool being constructed. but worse thing is how isolated i felt because of all the hiding places in the hallways. would never stay here by myself. too scary. i can't comment on service because the only people i ever saw were loads and loads of construction workers.

PROS: nice and clean room, nice view of the bay & nice for dogs. CONS: no fridge (had to use bar storage), very thin walls & terrible customer service. First night we stayed, the alarm in the empty room next to us went off at 4AM and it took them 30 min. to finally turn it off! Second night, our neighbors had a hotel party and they didn't do anything about it! Supposedly, they sent security but they didn't do anything. Then they called them and they turned down the music for about 2 min. but then they turned it back up. My fiance and I couldn't stand it,so we left at 2AM. Waste of $400!

When we arrived the staff was rather nice and the building was clean and very pretty dispite the undergoing renovations, it was actually quiet as well. The view was wonderful from bay view room too. My only complaints were that the heater/AC needed replacing and no fridge.

Love everything, had no complaints! However, now that I do recall, I did have a little problem in that the website to get my email kept coming down, and was not able to get my composed email out, back to my husband, so I just worked with my cp. That was my only inconvenience, but that is nothing really.

The Coast Long Beach was amazing! From the moment we arrived, we were treated so nicely! The front desk staff were great in helping navigate around the city and into LA! We got in very late the first night and the front desk staff was very helpful in finding an excellent delivery place. The Room Service staff were great! We were treated like queens! Both the food and service were superb! Gupaul was an extradinary source of information and super helpful! He even hooked us up with a private driver with a Lexus to take us into the City! Go Mr. KIM! The driver even waited for us at Tiffany's and Sprinkles Cupcakes while we shopped until our hearts were content! We cannot say enough about this hotel and our trip in general! It surely will not be forgotten! Everyone should have the wonderful experience we had at the Coast Long Beach!

This hotel room was booked through my wife's employer for a company holiday event. We supposedly got a discount rate as part of a group purchase. I paid WAYYYY too much for what we received. I will try too be brief; 1) Requested 1 King Bed. Got 2 Queen beds. 2) Phone did not work upon arrival. It was not plugged in. 3) I forgot to pack a black belt for my suit. The Hotel gift shop had a much larger size than I needed. I had to get the clerk off her cell phone to help me find it. The belts were behind the sweatshirts. 4) The coffee maker did not work at all. It did not work for prior guest, either. I know this because it was still full of water when I first tried to use it. 5) Room service breakfast was very low quality. McDonalds is better. 6) I requested a free pot of coffee to make up for broken coffee maker. This took 5 phone calls and 40 minutes to arrive. Room service tried to charge me for coffee after front desk agreed it should be free. Front Desk credited entire breakfast bill after all of our trouble. 7) Shower handle fell off. Luckily, it did not land on my wife's toe. 8) Wanted to bring friends to the hotel bar at 11PM on Saturday night. The 'Lounge' closes at 10PM. 9) Hotel was hard to find. I live in So Cal and visit Long Beach often. 10) We did not know about free shuttle on arrival. We asked front desk to call us a taxi to go to the Aquarium of the Pacific. They NEVER mentioned the shuttle. We found out about the shuttle after arrival at the aquarium. 11) Our view was of the Bridge, not the Queen Mary. This hotel has a prime piece of Southern California Oceanfront Real Estate, nothing more. Coast Long Beach Hotel claims to be a 'Resort'. This is a joke. Room and Service quality rank it at Motel 6 or Super 8 level. It would be unacceptable for a Best Western or Travelodge. The cost should be 50% to 70% lower than what I paid. Stay on the queen Mary for less or Downtown with better service.

I spent my birthday there and i was extremely impressed! The rooms are very clean and fresh. It's very secluded in which i love, i had a room with a beautiful view of the queen mary and smaller boats. I found this hotel to be very relaxing and comfortable. I will be making many returns. The only thing that i was disappointed about is you have to pay $10 to park over night in their parking lot. The staff was fantabulous.

This was my second stay for the Eukanuba Dog Show and while there were some problems it was still a wonderful stay. I had made my reservations for this year Dec 07 trip, way back in March or April. I had requested a bay side room with 2 queen beds on the ground floor. I had called several times to reconfirm all my requests and was assured that there wouldn't be any problems. However, on arrival I had been assigned a 3rd floor room with a king side bed and fold out couch that didn't fold out. The next day a room opened up on the ground floor which was more convenient and the lady I had split the room with decided to just split the king size bed and opt for the ground level. We moved. There was a small adjustment made to our bill on check out, but it should have been more. I had recommended this hotel to many friends who were also arriving after we had arrived who had the same problem. Priority had been given to the World Challenge Exhibitors that Eukanuba had blocked rooms for and the folks who had booked for the entire week, so other reservations were shuffled for them. Even with the botched reservations and promises broken it was still a very nice stay. The shuttle was once again a nice alternative to driving and parking in town. The grounds, rooms, grass and walking path made this the hotel of choice for next year as well. I'll just have to come out earlier for the earlier dog shows and stay the week. Twist my arm :-) Dana of Redgate Mastiffs