Quite Upsetting
By A Yahoo! Contributor, 9/20/07
This was the only place I could see to get information across. I understand you may not post this for others as it is per your discretion ... over Labor Day weekend my fiance performed at the Long Beach Blues Festival. In the last minute rush of leaving and locating his plane ticket, his pouch where he keeps his meds got tangled in the bed cover at the end of the bed, and unseen when repacking it was left behind. It contained a large sum of money and a very precious ring, both designated for my birthday. Upon disovering his loss he called Housekeeping and Security ... the only folks who knew about the loss, what the bag contained and where it was most likely left ... it took a day and a half to get back to us via phone ... we were told the pouch had been found but no money or ring, which was of tremendos sentimental value to him (along with monetary, an emerald and diamond ring) and was to be a gift passed on to me from his family ... now then, if Security and Housekeeping where the only ones to know where it was left and it's contents, the pouch found, as stated, with ONLY the meds ... seems to me you'd know, number one, who cleaned the room during that time and number two, who was on Security ... no comment made or offered but, "yeah we found it with meds only ... we'll send it to you." Since the reason you are in business is for the customers you serve ... seems to me, if there are thieves in your midst that work for the hotel ... makes one feel that perhaps either one or both areas are not trustworthy and why would a hotel such as yours continue to employ this kind of people ... Or, even if you are aware that you do. this may not even be posted and kept a secret from all your potential customers. My fiance was devistated ... for as nice of a guy he is ... you'd think karma would prevail ... but karma does tend to be over ridden by folks who have no moral values and are hired in a situation that they can steal from the very perople they are in business to provide service to. We will not ever recommend anyone to ever stay there nor will we ever stay there again. A very sad situation indeed. If you do not want to post this, I hope, at least, it goes internally to someone who can look into this most upsetting of situations.