La Quinta Resort & Club, a Waldorf Astoria Resort, La Quinta

This is supposed to be a 4 star resort, HA! The line to check in will make you cring. The resort was built around 1926 and our room showed it. It was hard to find an outlet that worked and the AC could not keep up with the heat. We never saw a sign that any pool or area around it was cleaned. Seems like too many cutbacks. If you want an upscale resort beware of this place.

Unfortunantely this was the only hotel my husband and I could get on a last minute vacation. I have called the office about water bugs (oversized roaches). I have asked for the carpet to be cleaned, to no avail. There is old candy and food wrappings behind the night stands. There was a 7ft curtain rod with old dirty white curtains found in the closet. We had to ask for a frig and micorwave. The microwave was filthy. Stay at your own risk...............

Where to start? 1) when I checked into my room around 1am I discovered one of the two doors to the villa was not only unlocked but partially open already. Slightly scary, there could have been someone in my room when I got in or an animal/snake. 2) There was a roach the size of a Brazil nut in my bathroom and smaller roach in the bedroom. 3) The A/C did not work in my bedroom which meant sleeping in a 78 degree bedroom all night. 4) This may be the worst part. I called upon recognizing all these issues and the support staff answered. Their only response was to ask if I needed security to come check my room. I got a call the next morning, waking me up, by a repairman wanting to come check my a/c unit. I did not ask for anything for my troubles and it was never offered on their part but somehow I think I should have been comp'd for some part of my $600 night stay.

I got a discount deal in Summer. I was shocked by the layout of the hotel. In the older quarters, the rooms are bungalows, each may split into two or three "rooms". I'm sure they don't build hotels like this any more. In the newer quarters they are more like compact condos, with entrance facing the access road, some with parking space right under your room. There are over 40 pools and about the same number of Jacuzzis. I'm on the older and quieter quarter, On average about 8 "rooms" share one good sized pool. Kids love to jump into the pool right outside. And landscaping start right in front of your "room". I can't think of any other hotels more appropriate for the phrase "home away from home". But then my home is bigger, the backyard is bigger, and my neighbor has a nice pool. Our quarter is pretty old, but age well. There are some broken surface around the pool. But in the hot summer they dry in no time, which blend into the landscaping. The exterior of the houses are kept in good condition. The old rooms are very spacious. You have a walk in closet about the same size as the bathroom. My room have space for two queen bed, a real set of table and chairs, a crouch and still have space to spare. You have space right outside of your door for a sun bathing bed, coffee table and then some. There are nice furnitures around the pool for sharing. The carpet is a bit old but clean. The furnitures are old but they are well made, adding an atmosphere of quality. The bathroom area are paved with indestructible bold stones and wall to wall tiles. So even though the tiles aren't new, they aren't any worse than new. What I don't understand is that they stick a nice large ceramic bowl at the wall right above the toilet as a piece of decoration. I don't understand why the fridge is so bad. It barely works and it can't make ice. For hotels of this grade they should have thrown it away 10 years ago. The bathtub is excellent, one of the best. They have a shower booth too, but at the corner of the ceiling, they pipe in a little tube, probably for condensations from the air conditioners. It's weired when you can see water drops dripping down from it. I can't imagine anybody will want to take a shower under that little tube. They have plenty of landscaping people, and the bush and lawns are well maintained. But there are occasionally big weeds in front of the house. I think there are not the responsibility of the trimmers nor the mowers. But the weeds are easy to get rid of if the cleaners are given the task to cut off the tall weeds when they see one. The jacuzzi is standard like in many swimming pools in So Cal. It's hot and powerful. But in summer, it's too hot unless it's a cloudy day, and only well after dark. The resort has shops, and hold events in busy holidays. The staff are really helpful and active. You ask if they have something, they may delivery it to you right away. Kids got a tour in a golf cart without asking. In the industry, it's like people like to work there and they bring relatives and whole families. For a secure employment they make sure that all guests are going home with a smile. Of course they do it for tips. But they are idle at the moment and the golf carts are idle. That's initiative. My wife thinks that everybody is nice to her because she is a nice person. Typically she doesn't know that the world run of tips. She didn't say she tipped, and she didn't complain of any hard feelings. The kids are so keen to snatch the key cards for souvenir. I'm sure they have great memories of the hotel for a long time. I hope to return before they turn horrible teenagers and everything become too boring.

A great resort turns to fraudulent, unexplained credit card charges. The service was snotty and arrogant at check out, but I did get it straightened out. I thought. They added over $1000 in charges and the credit for my deposit isn't one of those. I will deal with the credit card company to fix this. La Quinta only has a voicemail box for accounting disputes. Too bad a nice resort end up using shady practices.

i was there with my co-work. the food is great bqt worker are so respectful the pool was beening work on so i didnt get to see it. but i recomend to who m ever wants to go and get away form everything

in a sentence, WHAT A RIP OFF.. I wil never stay their again. the room was terrible and not ready. restaurants are terrible and over priced and we found the staff to be very rude. AVOID LA QUINT RESORT.

Got a special summer deal to stay at this resort. Took my two youngsters with me for three days of lounging and swimming. This resort has numerous (41) pools. I was put in the Santa Luisa wing next to a very very long pool. Needless to say, we loved the experience, but it was really hot outside. We were lucky because on one day, it was very cloudy, which kept it much cooler outside, so we spent much more time at the pool next to our casita. The casitas were spanish style and clean. The carpets were starting to wear at the seams but were otherwise in good condition. The plaster walls did a good job of keeping the noise out, and cold a/c air in. The A/C was very good. It was quiet and kept the room very cool regardless of the temperature outside. I've gotta give the resort 2 thumbs up for the A/C. The bathroom was very large, with a sit down shower and a large bathtub, two sinks and a separate room for the toilet. The bedding was top notch: comfortable mattresses, pillows and linens. Cable TV with HBO and in room internet access (BYO Laptop). The only downer was that the room did not have a microwave. I guess they would encourage the guests to eat at one of the many restaurants onsite, but it would have been nice simply to nuke a bag of popcorn or heat up a muffin in the morning. A minibar was well-stocked but of course expensive. The room itself was rather large and had a recliner type chair with ottoman and a table with two chairs. All in all, it was a very enjoyable experience. Would definitely stay here again.

I stayed at this hotel for one week. The pool was great, I loved the tennis courts. This hotel rocks. The rooms are big and perfect to stay in the noise level is great for people on the bottom floor. The people are nice and considerite.The staff is great. I wouold stay another night.

The room was not luxurious nor fancy at all for the price. I paid $340 for easter weekend.Far from downtown.3 star hotel level.nothing fancy. The window and the outside chair was dirty. very noisy by the swiming pool.The room service meals were superb.I will not go back to this hotel.