Beyond guest service
By A Yahoo! Contributor, 2/3/11
From reservation through check in everything was simple, smooth, and professional. After check in, guest service took on a whole new level. I took my wife on a surprise birthday trip to SF. She LOVES the City. I mentioned briefly at check in the reason for our stay. We found the room comfortably appointed with a wonderful view of the city lights. We went out to dinner and returned to find a very nicely presented tray of fruits, cheeses, crackers, and to top it off, a very nice bottle of wine on ice. This was accompanied by a thoughtful, hand written note to my wife wishing her a happy birthday. Way above and beyond the call of duty. Monica, you exemplify the level of service that Hilton was built on. Thank you so very much for helping to make a memorable day in a beautiful city.