Hacienda Hotel, El Segundo

First off, the parking is ridiculous. You have to pay to park a block away from the hotel entrance and then walk another city block to get to your room. The hallway was hot and danky. The room was stuffy and hot. The thermostat was decades old and there was no air circulation in the room. There are giant doors/windows that you can open, but there are no screens, and since everybody else is so hot in their rooms and have there windows wide open, there is no privacy if you want air. The TV only had a few channels and most did not come in clearly. I think the mattress was salvaged out of a World War II Army barracks, or POW camp. The bed had two tiny pillows. I should have stuck with my gut. There is a reason why this hotel is so cheap to stay in. And, you get the joy of dealing with homeless folks and other idiots while you are road marching from your car to the hotel. Then, you hope you can get your car out of your spot since there are not enough spaces and guests are forced to park wherever they can and block many cars in. Stay at a Motel 6 if you require air, pillows, and parking in the same zip code.

This hotel has great potential but is terribly run. I stay here on average 3-4 times per month but that may soon change if management doesn't start doing something about the day to day operations of this hotel. The airport shuttle is my biggest complaint. I fail to see how a shuttle can leave the hotel every 15-20 minutes, yet if you are at the airport waiting for a ride to the hotel, you can sometimes wait over an hour at times without having shuttle drive by. If this doesn't change soon, I will not come back. I have several friends that no longer stay at the Hacienda for this very reason. The employees working at the front desk seem to mostly be young kids from eastern block countries that have absolutely no authority to make decisions on their own. Check in can be painfully slow and disorganized at times. The rooms are dated but fairly clean. Just don't plan on sleeping in late however. The housekeepers start early and are LOUD, screaming at each other up and down the halls and banging their carts into walls and doors as they go. The bathrooms area also fairly clean but could really stand an upgrade. WiFi is free but sometimes does not work for hours. Reporting this to the Front Desk only gets you an 800 number to call which is a total waste of time. On the plus side, the Mariposa coffee shop is OUTSTANDING! I actually come and eat there sometimes when I am sitting around LAX on a layover. There is also a plethora of restaurants within walking distance of the hotel. There is a Ralph's grocery store right across the street. In summary, the hotel is a below average hotel with an above average location if you need quick access to LAX. The hotel seems to cater mostly to foreign tour groups and could really care less about individual travelers. This is a shame because this hotel could be a really nice place if a little effort was put forth. The owners need to clean house and replace the current incompetent management with someone that can do the job!

I booked my stay with this hotel because I was going to be in LA for a week on a business trip. This was one of the worst hotels I have ever stayed at. It as cheap but they nickle and dime you like crazy.I had to pay $6.00 a night for a fridge. I called to see about getting some qtips and they said I could go to the gift shop. The business center charges you 25 cents a minute and $1.00 for copies. And you had to pay $5 a day for parking... The room service was super expensive and terrible as well. Everything I ordered either came to me wrong or tasted nasty. The only good thing was the location and my view of the pool area. It was SO hot in my room and I could not get it lowered. To top things off, my TV SUCKED!!!! There were maybe 15 channels and most of them were staticy. OH AND did I mention how my room keys had to be reswiped 3 times? There is only one desk and it is all the way at the other end of the hotel...and keep in mind, this hotel takes up almost and entire block length... it just sucked. That being said. if I was here on a family trip and planned on not spending much time in my room it would not be as bad but as a business traveler I would never go back. I wish I had not prepaid for my room because I would have rather stayed down the street at the more expensive Embassy Suites!!!

I cannot stress enough how horrible our experience was with the Hacienda Hotel near LAX. The accomodations were okay, but the service we received after our trip was TERRIBLE. After a long day of traveling, we finally arrived back at the airport. While waiting for our luggage, we called the Hacienda to inform them that we needed a ride to the hotel to get our car (which was parked there during our trip). We patiently waited for 30 minutes. I called again and told them we were still waiting. 3 other groups of people were also waiting for the same shuttle. They were all frustrated, as they were waiting a very long time as well (outside, in the cold, windy weather, I must add). 45 minutes went by as we watched a shuttle go by and completely ignore us. Finally a shuttle pulled up and told us that they were full, so we would have to wait for another shuttle. That was it - we decided to pay for a taxi to get back to the hotel. On the way to the hotel, the taxi cab proceeded to tell us how he gets MANY complaints about the Hacienda shuttle service. We arrived at the hotel and started to explain our dissatisfaction to the front desk clerk. She would not give us eye cotact and when she finally did, she rolled her eyes at us. Upset, we asked for a manager. She turned, scoffed at us and stormed back to get a manager. We explained to the manager that we had to pay for a taxi to get back, after waiting nearly an hour. He apologized and said there was a big group that needed to be picked up. We stormed out and noticed 4 vans parked on the side of the building that were not being used...interesting...rides are supposed to be arranged every 15 minutes to and from the airport, but only one van was running.

The parking was terrible you had to walk a block to the hotel, then you had to pay $5.00 per day for it. The front desk staff was not that welcoming, then there was a long walk to the actual rooms. I have traveled the United States and have never endured this kind of hotel service. NEVER AGAIN!!!

What I like the most is the location and the kindness of people. what I dislike is the bus driver ... not really kind.I think he can do better and speak more.

The desk staff was snitty but you only deal with them on check in. The cafe staff was very, very slow and couldn't care less. The room (in the main building)was old but clean. Bed was comfortable. The housekeeping staff was the best part of the stay. They were very helpful and pleasant to deal with. Bell desk was very, very helpful and cordial. After the cafe experience we didn't try any other eatery on site. Hotel lobby comfortable and has computer terminals available (for a fee). The location is great. Easy freeway access and very close to the airport but airport noise is not an issue. Lots of places to eat within walking distance.

If your only concern is that it's close to the airport..and you don't mind the sound of planes all day ....and false fire alarms every other day...great. Otherwise I'd spend a few more bucks. Got stuck in the section I guess I shouldn't have ...have to hike for a bucket of ice...or for a nominal fee you can get some room service for ice. These awesome reviews can only be employees or fly boys that pay next to nothing to get a night sleep.

Very clean and very well-kept facility. We've stayed there many times, and on our return flight, we we already counting the minutes before we arrived and enjoy the facilities and a great rest. I would't give it 5 stars; I would give it the whole Milky Way!

I loved this place. great location. brilliant staff and nice facilities. i love the pool and it has fast internet connection. Rooms are spacious for price and clean and tidy. Staff are friendly and helpful. ive stayed at this hotel a few times and i recommend it to anyone. top quality xxx