Guest Inn, Santa Ana

There are so many things wrong with this place it's hard to name them all. Let's start with the obvious. First, they advertise a "Free Pool", but it was closed for months with this sign posted. Now, it is filthy and has HORRIBLE PH levels; it is never cleaned. Second, they advertise "High-Speed Internet", but it is the slower than any any dial-up ISP I have ever seen. Furthermore, half the day, they have the internet turned off so that the managers can use all the bandwidth for their personal laptops. There is also a ring of prostitutes and drug-dealers that operate out of this hotel, but the Santa Ana Police Department won't investigate (probably paid off by the hotel owners). I wouldn't care about this point, but they are inconsiderately loud through all hours of the night disturbing any peace and quiet enjoyment that should be reasonably expected. The maids frequently "forget" to clean rooms on cleaning day, and rarely do a good job (mop floor, clean bathtub, change blankets, etc). They also frequently forget to get clean towels. When they do, they never bring back as many towels as they take. I wouldn't park in the parking lot here; there are people that lurk in the parking lot looking for unlocked cars; the management makes it clear that they don't take responsibility for damage to or theft of property in their parking lot. I tried to share some of these grievances with the management. Instead of addressing them professionally and courteously, my wife- whom has cancer and is undergoing chemotherapy and radiation- and myself (I am a disabled Iraqi Freedom veteran) were told that we have to move out. The management even threatened to have the Santa Ana Police Department (whom refuses to investigate meth, crack, heroine, and prostitution out of this same hotel) kick us out. If you like to stay in a nice hotel, prefer an honest and reputable establishment, expect professionalism and courtesy from management, like clean pools, like HIGH SPEED internet, like clean rooms, like clean towels, like clean blankets and sheets, or if you have a problem with people that treat good people terribly, DO NOT STAY AT THIS HOTEL!!!