Catamaran Resort and Spa, San Diego

The service here is just the pits; they don't care. Everything the front desk told us was wrong, from early check in to dogs being allowed outdoors at the restaurant. The restaurant is the worst. It took us literally fifteen minutes to get chips and salsa (after we asked), the restaurant was empty, and w/in two minutes of getting our chips, our salads came WITH our entrees--not even the table had room for all that, I don't know what kinds of idiots even think that's okay. Woman was rude to us at the bird exhibit. And you can hear every single thing from your room, your most expensive room (which we had) from doors opening and closing above us to the carts being moved in the walk-ways by the staff to the screaming parrot when we were trying to take a nap. I feel like nobody has done any quality check here in a very long time. Oh, by the way, if you have luggage, good luck trying to get it from the parking lot to your room: it's all stairs, no ramp, no elevator and nobody offered to help us.

friday night at 12:10 i went to the bar and they told me it was closed and to call room service. room service told me they were closed. the booklet and the web page said they were to be open till 1:30, when I confronted the staff, they told me to bring evidence of them saying they are open that late, and when I did they told me there is no manager on duty and they took the booklet and didnt give it back to me saying its a misprint. I was like ok, then give it back to me and we can talk about it in the morning and they didnt. the receptionist shredded it and told me it was a mistake from four years ago. Its a beach resort, but at 12:10 you cant get nothing to eat or drink. ridiculous. such rude staff

We arrived early with a young toddler and from the moment we pulled up, we were treated like vips. When we checked in the front desk noticed that we had a small son and offered us an upgrade to a studio on the first floor so we wouldn’t have to worry about the balcony issues and him falling. This is the first time at a hotel where the front desk actually cared about our safety. We checked in and our room was very clean and it looked all new. Nice flat screen TV and we loved the free wireless Internet. The hotel is great for kids. They have an amazing collection of birds, parrots, and swans. The hotel is on the bay with a beach that felt private. They offer beach chairs and umbrellas. The Ocean is just across the road and it has a great people-watching boardwalk. There are a lot of shops nearby and plenty of great seafood restaurants. On our last day we met our housekeeper and she was very pleasant and smiled, while cleaning our room. You could tell she enjoyed her job. We are putting this hotel at the top of our list for our next vacation. We will be back soon.

I would NEVER recommend the Catamaran Resort and Spa to anyone: 1. The Resort is not Baby/handicap friendly. The parking is far from the rooms and the parking garage only has stairs which resulted in many trips carrying our stroller/baby up and down. 2. We realized our room on the 12th floor was crawling with bed bugs when we were awoken our first night itching and scratching. Although most of them smaller in size we killed half a dozen the size of coffee beans. The attendant on duty did let us change rooms, but moving all of our belongings in the middle of the night was aggravating. I also considered the move a downgrade as the room was similar in amenities but the view went from an ocean view to one of the parking garage. We gave the new room on the 9th floor a good once over before moving in and although clean of bed bugs, our peace of mind was shot and was tough getting any rest that night. 3. Although we hadn't noticed the first night after moving rooms because of our tiredness, the second night we realized our heater was not working which resulted in our baby getting sick and not being able to sleep. What should have been a relaxing vacation turned into a nightmare! 4. We decided to stay at the Catamaran Resort and Spa and spend a little more money thinking the guests would be more responsible, and obviously this is not under the control of the hotel but there was considerable noise and partying going on in the hotel. One morning as we were going for an early morning walk on the beach we were taken aback by the smell in the elevator filled with throw up from too much partying the night before. 5. After all this management did nothing and only said we should have said something earlier when we complained at check out. We did say something but they obviously didn't care since we had paid through hotels.com and already received their money. 6. There were some nice things about the resort: the location, the overall appearance of the hotel, right across the street from the ocean, but we felt the negatives heavily outweighed the positives.

Enjoyed our stay. Room was very clean. The comforter was heavy! and stained, so we pulled it off the bed.Pretty good view. We could see the ocean from a couple of blocks away, over the roof tops. It is a short block to the ocean beach and right on Mission Bay. Bus stop is right outside the gate. The grounds were beautiful. Lobby is beautiful. Not one pot or pan in our studio kitchen. We were going to heat hotdogs up. Had to use the microwave. Not much point in having a stove or range if there is nothing to cook in. Overall very comfortable and pretty. The resturant was too expensive and snoddy. $40 for Sunday brunch. The menu selection wasn't very appealing, too many fruity, herb-y sauces on entrees. We didn't eat there.

nothing to dislike ,concierge ,front desk,house-keeping very efficient & helpful.can't forget the wonderful restaurant. i will definitely go back. our kids 10&6 loved it too.

While the hotel is beautiful and full of lush tropical atmosphere, the staff is average as well as the rooms. Whether you self or valet park, there is a fee of $15 or $20 a day. The price is a bit high for a slightly smaller than average size hotel room, there are no safes or fridges to store anything, little storage space for long trips. Great food at the restaurant and the hotel is not located on a beach front, it's a bay front. The view is great from the bay, the water is merky, and a bit too dark to go in. Great for tanning and there is a great Boat ride you can take from Catamaran to Bahia Resort for a night event. The hotel is centrally located on the Bay side and close to party areas, restaurants and bars.

Very pretty grounds, and rooms are clean but really need upgrading. Some staff are friendly and sporting a smile. But most, particularly the front desk, don't like to be bothered and have miserable attitudes. The cleaning staff are extremely friendly, courtious, and really made our stay wonderful. All in all, would probably stay here again and spend the extra to get the 1 bedroom suite for a family of 4.

There are many conflicting reviews of the Catamaran floating around. Our stay was excellent. The rooms were clean,the beds comfortable, pool large (though they need more towels)and the physical grounds very attractive. The location of the hotel in Mission Beach is outstanding with bay, beach and restaurants within easy walking distance. The hotel staff provided great directions to attractions and local eateries. If you decide to stay here, be sure you request a room facing the bay, even if it is a garden view. The parking garage view would not have been to my liking.

Great rooms in the tower with a awsome view of both the white sandy beeches of the bay and the ocean off to the side. The live tropical birds and stream with lage fish swimming inside and outside are great to walk by. The staff were over friendly. The secure parking areas were nice . A very clean, well run organization. Seem like many afairs booked each day , luncheons and a ferry boat even came to their peir to take clients out. Could not ask for much more. The spa seems like the big draw. Well worth a stay. Lastly the out door pool is well attended.