BEST WESTERN PLUS Somerset Inn, San Luis Obispo

If you are accustom to Best Western quality or service, you should avoid this place at all cost! I used to stay here often from 2005-2008 before I was a Best Western Diamond and always enjoyed my stay. This last trip was terrible. I checked in around 10PM midweek Nov 2011 and the man who helped me was clearly woken from a deep slumber and excessively disheveled including a random yellow t-shirt he was still wearing when I check out the next day. I stood there thinking “I hope the reason he took so long to answer the door was he stopped to wash his hands”. His appearance was shadowed by his disgruntled attitude. I may as well have interrupted the Super Bowl. I booked a “1 King Bed, Handicap Room” and after he repeatedly looked over my jeep and trailer which would need to be parked at the far end of the parking lot he placed me in a room at the top of the stairs as far away as possible, and of course no elevator at this location. The room was clearly not a Handicap room and he never asked if the change was OK? I made the mistake of stepping on the grass, which from the smell of the mud up over my ankle was a dysfunctional septic field. 1030 at night the last thing you want to deal with is stinky sticky mud, but the standing water in the morning with no recent rain made me believe I was right about the failed septic. Once in the room and clean I realized they don’t use the 3 sheet method on the bed and instead had a smelly cover/comforter thing. The breakfast was the normal except the hardboiled eggs were room temperature and no salt was available; which I am sure make the doctors happy, but not me. The coffee was disgustingly weak and served in a Styrofoam cup. I never thought I would wish for a cup of army coffee, but thankfully the gas station was pretty much the same thing. Then I laid down to take a nap before check out and suddenly with no knock a maid is standing in my room staring at me in bed while I was sending some emails. She said she was told the room was empty and just stood there. Finally after a long silence she left without an apology; the front desk never said anything when I did check out on time. Even the bathroom accessories, towels and in room coffee were not the same quality I have seen from other Best Westerns without the “Plus”. My bottom line impression is: this is a cheap “mom & pop” operation running down a good name and good hotel. Best Western should re-evaluate their contract with this location. Happy Travels

The person who reviewed this location to be rated as a Best Western PLUS should be demoted along with the hotel. Throw in an extremely rude and demeaning front desk person by the name of Nichole and you couldn't pay me to stay there.

The room was clean, the staff was helpful, need a dvd player in the room though. All in all a great time. I recommend it.

I stay at Best Western regularly, but this was the first time at this hotel. The room smelled horrible, the blankets on the bed were gross and the carpet was torn and old. The bathroom was not clean and the towels were like rags. The pool was filthy, I would not even touch it! I waited while 2 workers at the front desk discussed an issue about another employee coming in late, then told them about my concerns. She said "Huh - the room was cleaned earlier." She did not offer any compensation or compassion that I was unhappy. I left early the next morning and stayed at the Quality Suites just down the street - what a gem! I would definitely recommend that hotel over this Best Western any day!

I was planning to stay 3 days but after 1 night I switched hotels. The room smelled like cleaning products, the carpets and walls were dirty and the bed was lumpy. In the middle of the night a high pitched squeeling sound would come through the pipes. The pool was so dirty I was afraid I'd catch something if I went in. The worst Best Western I stayed in. Lots of other clean, resononably priced hotel choices in SLO.

The beds were nice! The pool was good and cold. I Love this Hotel!!!!!!!!! I did not dislike the hotel at all, only a retare could not like this hotel

Nice location,clean room close to freeway and some nice restaurants. Walk to downtown area not out of the question. Not expensive so value was pretty good.