Roach motel
Stayed at the Hotel on 6/21/08. During the night, I got up to use the restroom and had a cockroach run into the room from under the door. I attempted to contact their customer service at that time, but they do not answer the phone late at night. When I contacted them in the morning, the only solution they offered was to move me to another room. Last time I checked, cockroaches do not all check into the same room at a hotel. I checked out of the room and moved to a different hotel. When I contacted the hotel to get a refund for the prior nights stay, they stated that they could not give me a refund because I did not "save" the cockroach.