would never stay here if you paid me
By A Yahoo! Contributor, 4/16/07
I was booked at another Best Western hotel, but had a problem with the key and was trying to find another Best Western close by. It was midnight. I called the Best Western 800 number and they told me that the Best Western in Ventura had a room and would hold it for me. I asked them to make sure there was someone at the desk and to make sure he would hold it; I was coming from approx. 16 miles away and was unfamiliar with the area. The representative told me she had spoken with the manager, Eric, and she assured me he would hold the room. I was alone with a teen age daughter. When I had just about reached the hotel, I called to confirm the location. Eric said sorry, I just gave the room away. I ended up having to drive another 45 minutes to Oxnard.