Don't stay here!!
By MicheleC, 06/10/09
The smell inside the casita was absolutely foul, much like an old, untended porta-pottie. Attempts to fix the problem weren't successful. The advertised refrigerator didn't work and when two complaints finally brought a new one to the suite, it looked as if raccoons had nested in it. To avoid further delay, we cleaned it. Housekeeping was hyper to get into our suite but didn't leave enough soap and shampoo, no body lotion and no coffee. They didn't even take our trash out when we started complaining. We had to call for glasses, etc. and borrowed wine glasses from the bar. And the capper was my son's expensive swimsuit being stolen from the walled, locked hot tub off the back patio. We were very disappointed in this place as we had stayed there many times in the past with positive experiences. The desk staff was absolutely moronic and we had to carry our own bags (not what we had experienced in the past). Breakfast was very good but excruciatingly slow in service. The manager was sympathetic but useless . No compensations were offered as do many hotels when there are so many problems. We probably won't go back there as there are many very nice resorts in Scottsdale. It's a real shame. The property looks as if they are on their last legs, financially. Now we know why it was so inexpensive!
