Renaissance Mobile Riverview Plaza Hotel, Mobile

I would stay here again in a heartbeat! The staff was friendly and helpful.I stayed here because the Battle House was booked that weekend and I like Mariott hotels.The room was very clean and in good shape.The valet seemed a little slow, but we were there with a convention so I think they were very busy.

This fabulous hotel was renovated in 2007 and reopened as a Marriott Renaissance. Old reviews (from before November 2007) hold no water to the hotel that stands today. It is new, fresh, hip and comfortable with an amazing restaurant and fresh, young staff eager to help and make your stay the best it can be.

I am from Mobile and recently contacted the sales office to arrange for an event later in the year. The sales person ignored 5 request to return my telephone call and when I did actually reach him, by repeated calling, he was of little help, however he did promise to return my phone call within 2 days. As you may have guessed, no phone call was received. I called someone in the corporate offices in Mobile and was assured they would return my phone call the next day. They too failed to return my call but apparently did have the origianl sales agent return my phone call (an additional 5 days later). He stated they were not interested in handling my request and when I asked for further explanation he stated, "there is not enough bang in the buck". Incidentally, to all persons reading this and hearing about the RSA Battle House Hotel, be aware they are the same properties, managed by the same Marriott offices in Mobile. Truly dissappointed in the manner of service provided by this hotel.

The housekeeping service here was terrible. I called and requested new towels for my room because the ones they left were stained and it took them 2 hours after I called two times. I also had to call several times to request that shower cleaner be sent to my room since the housekeeper did not clean my bathtub. I stayed at this hotel for 3 nights because of a work conference. I will never stay here again. For the price of the rooms and the service and cleanliness of the hotel IT IS NOT WORTH THE MONEY! And on top of all these things, all the amenities are closed because the hotel is under major construction. Despite this they are still charging the same rates for the rooms. It is a great location, but they have a long way to go before I will spend my money there again. I would try to find another hotel in that vacinity if you want the experience of partial luxury!

We made reservations at this hotel 9 months ago and when we arrived we were told that they had no more rooms with 2 double beds and we would have to take a king size bed. Asked what about our reservation and was told that they do not guarantee rooms!!!!!!!! Mighty funny no one told us when we made reservations. Did not offer any type of compensation for their over booking. Charged for internet service 9.95 per day. Parking is 12.00 per day. Seems ridiculous to have to pay to park at your own hotel when rooms are this expensive. No room service. Went to get desserts to go was told would have to wait over 1 hour to be helped.

...you'll love the Riverview! Was in Mobile on business (from the UK) and arrived having just got off a transatlantic flight Arrived at hotel shattered Fell into bed And was wakened for the rest of the night by slow moving trains going by the front door. This was not random trains but regular Same thing occurred the following night I had to get out and a new hotel Lovely place, to be fair, but jeez, I need my sleep and it wasn't happening here

I love the Riverview Plaza because it is located in the heart of downtown Mobile Alabama! The best time to go is during Mardi Gras...Mobile is the ORIGINAL HOME OF MARDI GRAS, now we love New Orleans but Mobile is the "TRUE" home! The Riverview Plaza is right across the street from the IMAX theater and it's also across from the cruise terminal! It's 5 miles away from the shopping malls and its about 30 mins from Fairhope Beach! The service is great, the rooms are clean and the price to stay is very reasonable! If you are ever in Mobile please go to the riverview plaza!!! You'll Love it!!!

My sons and I went in March 2005. We were refused a rollaway bed. (My sons refused to sleep in the same bed.) One of them slept on the floor. After eating in the hotel restaurant which was $185 for the 3 of us, without dessert or side dishes, we chose the option to add the meal to the bill and pay at the end of our stay. The desk clerk called at 10:30pm, waking us up demanding that the bill be paid immediatly. I had to get dressed, go down and pay the dinner bill at that hour of the night. The bathroom was mildewed and the commode leaked making a puddle between it and the tub. Over priced for the room and the inconsideration of the staff in waking us up. I asked why we were given the option of applying the dinner to the room if we could not us the service. No answer was given but an "uh....". NEVER AGAIN.

I've stayed at this hotel several time mainly because of it's attachment to the convention center. The rooms are spacious enough but a little dated. Also, no internet connection is available unless you have a phone dialup connection. You have to pay for internet connection through your television but this is clumsy and hard to work with. The food is average and the staff there is always friendly particulary the bellhops and parking attendants. Since this hotel caters to business traveler, they should have business facilities and accommodations in the room. Hopefully the presently under construction new Battle hotel will have all these feature and I will be staying there.

It's located downtown where nearly everything of any historic value in Mobile is located. In fact, it is built right on the site of an antebellum hotel that was the biggest, costliest and grandest hotel in the 1830s, according to the history books. Of course, this hotel looks NOTHING like the historic hotel (which is a great pity), nor do they (like the city itself) even attempt to convey the feel of the original historic city of Mobile. But it's a pleasant enough hotel, in spite of being overly modern (i.e., quickly outdated looking). They need refrigerators in the rooms and free internet connection and it would be fine. But when the nearby Battle House Hotel reopens, that would be my first choice for accomodations.