BEST WESTERN on the Beach, Gulf Shores

The room was large enought for 3 adults. The kitchen was very under-supplied. There was 1 sauce pan, a couple plates and bowls, and 2 sets of silverware. We were glad that we had taken our own supplies. Although we are smokers, we got a non-smoking room because it cost less, thinking that we could at least smoke outside on the balcony, but at the check-in desk there's a sign that said that the balcony was off-limits, too, and you could be charged if you violate that. We had to go down stairs and out side to smoke, which was very inconvenient, especially when the room immediately next to us and the one directly across from us were both smoking rooms. When we'd go into our room after being gone for awhile, we could smell latent smoke. (We better not get any surprise charge on our credit card). We couldn't figure out why they had the rooms mixed up like that instead of just having one floor that was all smoking. The only good thing about it was that we did get to meet some very nice folks in the smoking area. As a senior who has some trouble with walking, I found it very difficult to plod over the deep sand to get to the water. It would be great if the boardwalk could be extended closer to the water's edge. It would also be a nice amenity if the chairs and umbrellas were offered without charge. Otherwise, we really enjoyed out stay and would definitly choose Bestwestern the next time we go to Gulf Shores.

Worst place we have ever stayed.It stinks upon entering front door should have been enough to turn us around and run for our life.Upon entering our room it smelled to high heaven carpet was wet, spider webs covered out deck door, hole in shower walls,plaster chipped & falling in on you during your shower.I brought it all to the maids attention she looked at me like I was crazy,When we told the clerk at desk she laughed & said yep they dont understand English..............hire someone that does then so they know how to repair what people ask them to.This was our anniversary trip & we spend most of itnlooking & moving to hotels that had opening for ec. night.For what we paid should have been spotless.Pools are a joke the outdoor pool is a kiddie pool the rock fall didnt work they had lounge chairs stored there,the outside trash wasnt emptied the 2 days we were there, dont see why health department doesnt shut them down for it.Nothing around the pool area to make it inviting no plants,music etc. & oh I just love to eat my breakfast while I look at someones crack out by the pool,waited over 30 mins. for our ticket to pay after we ate there the one time.Was afraid to leave the room hardly because you didnt know if the room locked or not or if you might knock someone of bed by slaming it to try & shut it.we just loved the H&C system mess upon entering or leaving the room beautiful site cant they figure out a way to block the view there.We sent a e-mail to the hotel never heard from no one,called the 800 number they had Mr. Thompson call us, when we tried to return his call he would not return our call. When he did he offered a $50 refund from $397 woopie for 2 nights...........& in order to get it we had to fax him a lie & say we were satified with that for a refund & couldnt put on there that it was a refund for a unsatified stay with them do we still not have the first amendment.So people run take your money & go on down the road to a great place Hilton Garden Inn it was perfect ,so was the price, staff was great, pools wonderful, music, outside tiki bar.it was amazing.This is Phyllis & Tony & we aprove this message !

Loved the view where it was located. Stayed 4 days on fall break from school. Going back this Oct. with grandsons and their mother. Wouldn't stay anywhere else. Very clean rooms and wonderful service.

My husband and I stay the weekend here and had a Wonderful time, The desk clerk was wonderful and had awesome customer service. The other people staying were pleasant and nice. It has a big balcony, cold a/c, hot heat..... Clean floors, furniture, bathroom was spotless! The bed was UNBELIEVEABLE! I wanted to take it home with us. The beds also had many down pillows which appeared to be brand new! The bedding was very clean... I would totally recommend this Hotel to someone for a romantic weekend or a family trip! You will be happy! - The view of the Gulf is AMAZING! Both pools were clean, Its close to everything!

I called because I was suppose to be staying with there while I was in town and I call to cancel the room and I stay had to pay for a room that I not staying in that's crazy and the clerk had a bad attitude about the whole situation and I didn't like that at all!!!!! I'm glad my mom there just got sick and was not dead!!!!!!!!! I will never call this place of business again.. VERY POOR SERVICE

We made an online reservation which means you get the nastiest room available! The furniture was cheap and torn up and the room was just generally unclean. The door had to be slammed to be able to shut it at all. The manager, Mr. Thompson, was not friendly at all and would not work with us to get us an acceptable room. He had the nerve to tell us "that's what we get for making the reservation online". When we called the Best Western 800 # all they could do was file a complaint to which the general manager, again Mr. Thompson, would get in touch with us, which he never did. Apparently the BW chain has no policy in place as to customer service and refused to get involved. Really I'd give it less than 1 star.

Lets start with the front desk giving us a key to someone's room that wasnt very happy about us poping in to see them. How about the rock water fall (that dosent work) that we were looking down on that had trash in the top of it and also green junk growing in it, lucky it only spills the green water in the pool below when it rains. Or how about the fact that you have to slam the doors to get them to latch, which is nice when you are on vacation and trying to sleep in when the drunks are trying to get back in their rooms @ 2, 3, 4, 5, etc... AM. The rooms are small and very cheap looking for the money. Although there is an indoor pool, one of the 2 jacuzzi's was closed and blocked off because there was broken beam in the ceiling above it. Both the indoor and outdoor pools were pretty small. The 1 good point is the A\C worked really good. Sorry but I would skip this one next time and maybe stay right up the road in Foley for less money and you can be at the beach in 5 minutes.

Dirty, damp, smelly...need I say more? How about the toilet seat on the beach in front of the hotel? Or the beer cans littering the sand? Or that the hotel had our car towed? Then there's the hotel restaurant that was discourteous and understaffed, and ran out of milk at the start of the breakfast hour on a holiday weekend. Run away...run away...

My husband and I loved our stay at the Best Western. Our rooms were very clean and beautiful. we had a ocean veiw on the 3rd floor and the balcony was very nice with a wonderful veiw. the beds were extreamly comfertable, and sheets were changed daily and kept very clean and neet. the bathroom wz nice with plenty of counter space. We were also given plenty of towels and bath cloths. We also had a jacuzzi in our room wich wz very nice(and it wz at no extra cost).Not to mention it is locaited in walking distance to several resterants and shops We will definatly be staying there on our next visit to Gulf Shores. LOVED IT!!!!... thank u to all the staff and mangment that made our stay so plesent :)

When I read some of the other reviews on this page, I was sort of hesitant to stay here! I am so glad that my husband and I decided to stay at the Best Wester On The Beach. We loved this place! The room was very spacious, with a nice kitchenette that included a full size fridge, 4-burner stove top, oven, microwave and coffee maker. The room was spotless and smelled very clean. The beds were very comfortable, and the sheets were very soft!! The staff was very nice and very helpful! There were 2 pools, 1 inside, 1 out, a kiddie pool and 2 hot tubs, all were very clean. And we couldn't have asked for a better location! We were right on the beach, and there were several souvenir shops, restaurants, and pubs within walking distance!! We will definitely be staying here again!! Thanks Best Western!