Crowne Plaza Oakland South, Union City

bed service:when I checked in and have confirmed the rate of the room with the front dest agent's handwriting, but when we checked out, the ower(a women) of the hotel did not admit the handwriting and even more she said it was my handwriting. I am angery when I get to the awful experience in that hotel.never stay there again.

I have never had such an awful experience. At 2:30 in the morning, felt something on my hand and went to the bathroom to see about 5 ants on my hand. Then, when I turned on the light and looked under the pillow, there were hundreds more. Upon complaining, they sent someone to look, and we were put in another room. In that room, the toilet didn't flush and the sink wouldn't drain! Oh my God, the night from hell. They wouldn't even offer anything but an apology (lucky to get that). I called the 800 number for the chain, which includes Holiday Inn's and had to negotiate up from $40 to $60 for cash vouchers. When the lady offered $40, I asked if she would get in a bed with 100 ants for that price. That's what got me $20 more. Food was ok, but high $'s. Never again!

Very very, nice place to stay with great rates. They were the host hotel for a Bodybuilding competition, hope they will be the host hotel again next year. Food at onsite restaurant was delicious. Our housekeeper cleaned our room spotless and left extra towels. Can't say enough good things, wish all hotels were this customer oriented.