The Pestana Angra Hotel is an exclusive boutique hotel located only 2 hours from Rio de Janeiro in the ecological paradise of Angra dos Reis. Privacy and convenience - the perfect place for you to rest and enjoy the beach, nautical sports, boat trips through the area??s exotic islands or to simply relax in ... More
Pestana Angra Beach Bungalows
Property information by Travelocity
The Pestana Angra Hotel is an exclusive boutique hotel located only 2 hours from Rio de Janeiro in the ecological paradise of Angra dos Reis. Privacy and convenience - the perfect place for you to rest and enjoy the beach, nautical sports, boat trips through the area??s exotic islands or to simply relax in the Pestana Spa near the ocean in a tropical theme area of 400 square meters complete with modern equipment and many alternative therapies for your pleasure. The 27 bungalows distributed between the forest and the seas in a charming and romantic scenario include balconies with hammocks and sofas for you to appreciate moments of peace. Some of the units still offer a sauna and a private Jacuzzi. Come and enjoy life with style. In accordance with Brazilian legislation (art 250 ECA) children under 18 years old are prohibited from reserving or occupying hotel rooms without parental consent or presence. At check in, children without parental presence must present an authorization signed by both parents and original identification documents, while children accompanied by parents, original identification documents are required.
We were expecting to stay a full week in this hotel, supposed to be the best of the best in Angra, We happily left on Thursday (they kept the 1000
US dollars for the two remaining days !!) First they tried to give us a bungalow we have not booked, second the one we were given (Bungalow 01)
had a dirty terrace (never cleaned during our stay), broken tiles on the roof, broken shower door (Scottish shower cold and hot without any
possibility to control the temperature) , a very old, noisy and not working air conditioner....(the floor was wet and slippy for the two first nights
until they accepted to fix it -a little-) The Room service was slow and lousy (three calls to get a drink to the room) Bed sheets last for ALL you stay
! You will need to call more or less every day to get towels ... I saw beautiful pics of the seaside by other guests ... I suppose they have "not seen"
the plastic bottles and the garbage floating around them !!! we never had a bath except in the swimming pool fearing for diseases
The last day our driver came at 10 am to take us back to Rio and requested the reception desk to advise us, at 12:30 worried about his delay I
called his cellphone and he told me he was waiting for 2 and half hours outside !
IN OTHER WORDS : LOOK FOR AN OTHER PLACE IN ANGRA
Jean G. Renard
Pestana Angra was disappointed : Very bad services
By A Yahoo Contributor, 6/3/08
We are are a Franco-Colombian couple living in Rio de Janeiro and decided to take a weekend off with our family that had just arrived from France, our Travel agency suggest Pestana Angra for the wonderful scenery and view which we totally agree; she gave us the best bungalows of the resort (#1 and #2)
We told them we were two couples and a single, we called the Hotel 4 hours before to let them now we were on the way, however when we arrived we found only one bungalow with double bed and the other one three single beds. The jacuzzi on the terrace was dirty, the sofa was with bugs, there was only one lamp however without light, also,no lights in the terrace. We tried to call the "24 hours" desk front, however no answer.
We tried to call again the front desk from 6:30 am to 7:30am to get some natural water for the baby... no one there!
We went to the restaurant and found out that receptionist only arrive at 8:00am.
Breakfast was fine, service was poor.
All day long, we asked for double linen and double cover since double bed was impossible but, their final answer after 5 times they were supposed to bring it was "Sorry we don't provided it".
Lunch : we asked for raw T-Bones. They were not french but frozen. I'm sorry but defrosted raw meal is disgusting, so we asked to changed it for the only fresh meat they had.
Before the dinner, we were on the terrace and my brother hurt himself when a part of the deck broke due to lack of maintenance. We called the reception and no manager came, they only sent a nurse. We demanded to speak to the manager of the resort and the food and beverage manager came. We had the following explanation :
- "We are not really the Pestana because we only only bought it one month and twenty days ago"
- "It's the Murphy's law, it happens"
- "It could be worst, your brother wasn't carrying the baby, it was not your wife who is pregnant neither your parents (they are over 60)
- "I can not do anything, I am only the food and beverage manager"
During the day was difficult to get towel's beach, we have to wait for least 3 hours.
The beach is beautiful, we wanted to go snorkelling, however they don't have any mask for rent only for sale and it cost 100 reais (average cost 20 reais)
Before we left, we met the front desk manager who had other explanations:
- "It could happen in any hotel, " not matter the starts"
- "The bungalow in the front of the sea : the wood is wet"
- "Because of the wind the bulbs are not working"
- "I can not do anything, the general manager is not here : he is not working during the weekend"
So, after paying 2000€ for 2 nights, we decided to get in touch with the general manager... We are still waiting for his phone call.
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