Will never stay in this hotel
By A Yahoo! Contributor, 12/16/07
* The coffee maker in the room was not cleaned sometimes.
* The decaf refilled in the room was expired every day. They didn't have unexpired packs.
* Turn-down service came around 9:30-10 PM when we were always already in bed.
* Loud outdoor music & live bands until after 10 PM.
* Towels & kleenex taken away with no restock... I asked the maid they didn't leave the new wash cloths and kleenex, and she responded they were out of stock at the moment.
* When we used the lotions in the bathroom, they didn't bring the new bottles but simply refilled the partially used lotions.
* The iron in the room was broken when we arrived. Requested for a replacement but it never happened.
* The hotel is in front of a freeway and noisy. Our room was facing the freeway.
* The 24-hour room service cart was going around at midnight, 3 AM, all night, and very noisy.
* No fan in the bathroom, it was hard to get rid of fogs and steams.
* The toilets didn't flush well (in our room and also common bathrooms).
* There were often no towels and/or water in the gym.
* In the breakfast buffet, there was a long white string in my coffee, so I told a waiter "there's a long gray hair" and requested for another cup. The waiter looked at it and said "this is not a hair, it's something else from the ceiling, it's ok, it's ok", and didn't give me clean coffee. I pulled out the white string and sipped the coffee (as the waiter insisted it was "ok"), and it tasted like a paint peeled off from the ceiling. I almost threw up.
* We made an appointment with the hotel's resident professional photographer for our anniversary photo in the sunrise at 6:30 AM. We got up at 5 AM to take shower and do faces and hairs and dressed up, waited for the photographer from 6:20 to 6:50 AM and he NEVER SHOWED UP! The sun was already up, and we were quite disappointed and frustrated. We never heard from him for the reason or apology or excuse or anything.