Comfort Inn Frederick, Frederick

On Friday, February 9, 2008, my family spent the first of three nights at Comfort Inn. We have stayed at Comfort Inns with some regularity, but never had such cause to express our gratitude for the fine service we received. On the evening of February 9, my wife inadvertently locked our infant son (strapped in a car seat) in room 227. The room door was dead-bolted and latched, and the secondary door to the adjoining room (225) had accidentally shut. Six of our family were in one room, and our infant was in the other, and we had no way of access to him. The hotel staff handled the situation superbly and calmly – and with understanding and sympathy for a distressed mother and siblings. They worked through various options with us, but ultimately were able to get the door ajar sufficiently to pry open the latch and allow us to re-enter the room. The whole saga was not brief (about 40 minutes), and the timing was quite inconvenient (around 10:00 p.m.), but their response was commendable. Chelsea proved to be wonderfully reassuring to my wife and kids, and Tim and David worked together well to exhaust all of the workable options and finally resolve the matter. David came over from the neighboring suite facility, and Tim came in on call and was present in a very short amount of time. My children treated the staff like heroes for delivering their baby brother, and though there never was true danger, we were grateful for their attentiveness and concern. We have a memorable story that we’ve repeated often already, but we’ve enjoyed extolling the efforts of your staff to bring it to a satisfying conclusion.

My husband took me here for a weekend getaway for my b-day. It was a horror!! First our room was not ready, so we were given a smoking room- ABSOLUTLEY NOT!! So we had to wait another 1 1/2hrs to get the room we reserved, which by the way was a King Whirlpool Suite (joke)! I am 5'3" and I had to bend my legs to even fit in the whirlpool tub. Then we had little to NO HOT water all weekend, and the indoor pool was out of service (for chemicals and cleaning). Why would you do this on a weekend? The fire alarm kept going off all night. All in all this was the pits, I felt so bad for my husband he was really upset that our weekend getaway was a severe disappointment!

I am the mother of the groom in a wedding that took place on 07/07/2007. We stayed at the Comfort Inn over the July 4th holiday. The room cleaning people were excellent. The breakfast was hot, fresh, and plentiful between 6:30 am and 9:20 a.m., although it was supposed to go until 9:30 a.m. The lady started cleaning up at 9:15 a.m. and most times you could not get an english muffin or bagel after that time. She also made it a point to let everyone know how perturbed she was with kids in general. The front desk people Kelly and Karen were helpful and knowledgeable about the area. But when they were not there, out wedding guests did not get their gifts which had been prepared ahead of time and dropped at the hotel to be given to each wedding guest staying there when they checked in. I received my gift when I checked in from Karen, but other guests that checked in in the afternoon did not get theirs and I had to constantly remind the service desk to hand them out or get them from them and take them up there myself. Also when they were not there, it was hard to get anyone to even come out from the back room. Most of our wedding guests just called the front desk, because they had to answer the phone at least. Our key did not operate the lock for the pool either. We had to get someone to open the door for us when we wanted to use the pool. The hotel cleaning staff is friendly and considerate. Our cleaning lady in particular was wonderful. Overall, except for a couple of people that did not seem to be happy with their jobs in the hotel, our stay there was a good one. I would recommend this hotel. S. Petty

The staff at this hotel is excellent! They made my family and I feel like rock stars. The rooms are spacious and sqeaky clean and the hotel is in a great location. If you are traveling to the Frederick area this is the place to stay!

This is the best hotel we've stayed at in along time. The staff goes above and beyond!! My wife and I were treated like we were the only ones there. The staff made sure we had everything we needed. The housekeeping staff was GREAT we had a very clean room!! Kudos to the entire Comfort Inn staff!!!!!

If you want a nightmare experience, You've come to the right place. No maintaince people on weekends. Toilet clogged, do it yourself. Really, I'm not kidding. Worst possible value ever!!!!

I've traveled to fredrick for years and have stayed at various hotels in the area and this is by far the best place out of all of them. The rooms are spacious and clean and the staff always goes above and beyond. I very highly recommed this great hotel!

Everything about this hotel was great! Very friendly and professional service. I stay at the Comfort Inn every week and i am always pleased and have never exprienced any problems. Very clean and comfortable rooms. Housekeeping does an excellent job. Would recommend this hotel to everyone. You've got to try it. The staff is the BEST!

Service was excellent, room was very clean and comfortable. Location is in nice area and easy to find.