Mansion on Forsyth Park Autograph Collection, Savannah

My family stayed at the Mansion over Mother's Day weekend and though we love Savannah and the restaurants we chose were wonderful, our experience at the Mansion was poor at best. We would return to Savannah but NOT stay at the Mansion again. The service was poor and at times rude, almost as if we were putting them out to request a taxi, clean towels, or bar service. Upon arrival, NO ONE offered to help with bags as we were registering. The rooms were not clean - actually, we found ribbon, half used toiletries, and dirt/dust piled under the beds in all three rooms. The beds were not even made properly during the day. My son ordered a taxi which never showed to take him to the airport and was told that there was no record of the request, though I was standing there when he made the request at the front desk. We literally had to chase down someone to serve drinks or snacks poolside. The Mother's Day brunch was poorly managed as well. It took 45 minutes to have bread put on the table. When I made the brunch reservations, I was told there would be a regular breakfast menu and no special menu was being served. This turned out not to be correct as well. The brunch menu was heavy meats ( the prime rib ordered by my husband) was mostly grizzle, and the oysters were over cooked and served on a bed a sea salt which looked like grits - my daughter ended up eating the salt and that was the end of her meal. It was also VERY costly for 6 of us. There were two employees who did help and were quite accommodating - Shatisha (arranged for car service around town) and Josh, who helped with food and drink on Friday as well as Saturday at the bar. We participated in the Cooking School and Chef Darin was great!. The class was informative, fun, and tasty. It was the highlight of our stay. I am hopeful that corporate management gets to read this review. We returned to the Mansion because we our previous visits a few years ago was wonderful. We were sadly disappointed this time around.

I truly adored the 700 drayton, the filet and asparagus was delicious. this place was very expensive but we went through expedia and found a room for much cheaper, but when we wanted to add a few nights( to have some more sight seeing) the man at the front desk looked down at us because of the rpice we paid as if we weren't worth his time. but i must say the vallet parking and help they offer was so very nice, they offered maps for each site and park and they drove us to the shopping areas, restuarants, and whatever else we wanted, only problem is there is a bedtime at 10 p.m. We ended up having to take a public bus back to the hotel because of a confusion, sometimes the mansion would take 45 mins to get where you are because they are driving others around. understandable. Don't try to walk. you'll get lost! Over all they were nice but a bit snobby. Take into consideration we all have faults . The room was exceptional and the bathroom... BEAUTIFUL! I plan to go here for my honey moon. It was good enough service that I will come back to the city and the mansion.

My experience at this beautiful historical hotel in Savannah, Georgia was exquisite! Every staff member was courteous, hospitable, sensitive to my needs, and attentive. The evening I dined at the restaurant service was wonderful, the food was delicious, and the ambiance was warm and charming. I slept comfortably each night in my room which was very much like my own at home. The bathroom, including the large tub, was wonderful! The best feature was the security of the area. My car was parked for me, brought to me as I needed to travel in the city, and I also had the "Town Car" available to bail me out when I wasn't able to travel on my own. The concierge helped me to find unique places for entertainment. I traveled with a service animal that was treated very nicely and in a loving manner by the entire staff. My guest was treated well. The art show was entertaining and weeks later the manager was kind enough to retrieve information for me about one of my favorite paintings. I had a wonderful vacation and a wonderful time. This was my first time traveling without a regular companion and I was very nervous. The staff members, as well as all of Savannah, made me feel very welcome and very special. I look forward to my return visit. This hotel is beautiful and reflective of the hospitality and charm you will always find in the city of Savannah. Sincerely, Elisabeth, America's Sweetie!

Loved hotel and its beauty. A little above my usual day to day but aint vacation supposed to be. Just kidding on the aint dialouge but it is how management made us feel. Staff was awesome probably liked my wife and I because we were regular people as i assume most if not all were not withstanding snobby person who was at the desk in front of check in area. She only spoke to us on a day when we were dressed nice and not in our usual poorer looking clothes, we stayed 5 days. Probably one of the reasons they can't keep help. Overall we didn't let this bother us cuz we better n her anyways.

The setting and the location on the park are nice. The service and indifference of the staff are a disaster. We would never, never, ever stay here again. Rooms not cleaned, impossible to get the concierge, then indifference when we did; room service for food was incompetent; front desk didn't have a clue. And best of all, complete indifference on the part of the manager to address or correct the concerns. At several hundred dollars a night for a suite, one has the right to expect more. Stay away!

We had our wedding there in November and it was amazing. The marble garden courtyard was exceptional and the sales managers were unsurpassed!! Our guests had a fabulous time and thought the decor was amazing!! It is a true hidden treasure that my husband, family and friends will cherish forever. We can't wait to return to the Mansion!!

The arrogance and ineptitude of the staff is a joke! We enjoyed ourselves more a year ago. We gave given The Mansion 3 tries...this was the worst. Staff turnover is terrible. Are you able to retain anybody for more than 12 months in a row?

The mansion was a great place to stay when we attended a wedding being held there on a rainy Saturday. Overall, nice romantic setting with parks and shopping close by. Pros: Convenient location, beautiful decor, helpful staff Cons: Overpriced drinks in lounge (A glass of Sangria was $14), shower leaked ALL OVER bathroom floor, room service food was subpar, toast and silverware were missing, pool was dirty

We had a great time. The service is incredible. The rooms are amazing. The best Bed ever. A little far from the river front, so in February it was a bit cold. I will book time to stay again.

Three couples went to the Mansion for a weekend. The valet service was good, the food was good, but everything else was a dismal performance by an incompetent staff. One room had water coming out of the ceiling, all of the showers leaked under the door flooding the room, we had no turndown service even after we specifically told them we had been missed and wanted the second day to go better. Two rooms were not ready at check in time even after we stored luggage with the front desk 4 hours prior to check in time. We did not expect to check in early, but they made no attempt to assure that our room was ready by 4PM. They offered a weak apology then called the room to see if it was acceptable. After prompting, they gave us a free drink coupon for the guests whose rooms were late. Then we found that the coupon did not even cover the cost of a glass of wine in the bar. The bartender was arrogant and aloof and the only wine they offered was $15 per glass with no wine list available to review. The piano bar had a wine list - a photo copy page with hand scribble all over. Last, they charged a resort fee for which there was no service. The "transportation" available could not handle us because we had 6 people. I wrote the office manager, who has never responded. We will never stay in a Kessler property again.