Holiday Inn Express Plainfield, Plainfield

I went to CT for my brother's wedding, and reserved my jacuzzi suite six months in advance, even calling a week before my arrival to confirm my reservation. When I arrived, I received a key to a regular room. When I brought it to the attention of the lady at the front desk, she assured me that the general manager had made my reservation, so it was correct. I asked to please be moved to the room I reserved, and was told that I would already be in a jacuzzi suite if I had reserved one. As a consolation for my apparently not knowing what I was talking about, I received $10 off my room rate. How infuriating. As for the rest of the stay, it was quite pleasant. The small-town staff acted as an unofficial concierge service, going so far as to share the complex history of the area. They had no problem giving us dinnerware in the middle of the night so we could eat our leftovers, and the housekeeping staff did a wonderful job, and easily the most friendly I have ever met. I would recommend the Holiday Inn Express to a family, due to its indoor pool and great continental breakfast. I urge anyone who stays to get a faxed or emailed confirmation of their room.

I made an online GUARANTEED reservation at this hotel only to show up and find they didn't have my room. They had canceled my reservation without calling me. I had to drive up the road to a different Holiday Inn Express and pay AGAIN for a room. Plainfield has no idea how to run a hotel and the cusomer service was appalling. I will never stay here again. I will the drive the extra 20 minutes to the hotel who knows what they are doing. Awful.

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

Please take this into consideration - I think the workers there are great and need to get paid more than they do.I think the employees get paid less than they should. They get paid the same as McDonald's workers when they do so much more work and should be rewarded for that. There is defintiely a problem with employee recognition and something needs to be changed. Other then that the hotel is GREAT!