Great Hotel EXTREMELY RUDE Customer Service
By A Yahoo! Contributor, 08/01/08
We stayed at this hotel April of 2007 and enjoyed the clean room, great breakfast, and very polite staff. Well, we are going back to Galveston in October and we wanted to stay at this hotel again. When we called to speak to someone they referred us to the booking number WHAT? this is NOT how we booked it before, of course I know it may have changed, but instead of being polite about it the male on the other end of the line asked "how would you feel if you were checking in and someone was on the phone with another customer?" plus he explained that he was checking someone in at the time and didn't want to take our call, okay, fine he just lost business for this hotel because we have now booked through a different hotel.....SORRY, but we went with a hotel that had time for their customers....