Extremely Poor Management
By A Yahoo! Contributor, 5/11/08
The motel changed ownership in 2007. Our reservations were made during a prior stay, one year in advance. When we checked in October 2007, we were told we had no reservations. When we received our next credit card statement, we had been charged for a "no show" one night before we were due to arrive. After six months we are still dealing with the unauthorized charge to our credit card. We have emailed and faxed letters to the General Manager at Fredericksburg Inn & Suites and received no response. When we called to discuss the matter, they repeatedly hung up on us. We have remained rational and kept our communications on a professional level. The motel has not. As a retired couple on a fixed income, we cannot afford to have businesses take advanage of us. This was the sixth year to stay at the motel and the only time we had problems. We can only attribute this to the current managment. Think twice before making your reservations.