El Monte Sagrado Autograph Collection, Taos

Good & Bad. The rooms were lovely, very clean and luxurious with wonderful beds and down comforters. The decor and atmosphere were very relaxing, and the architectural details and design of the resort are enchanting. We found the valet crew to be wonderfully helpful. We flew our plane in to the local airport, and the valet crew drove us into town and provided helpful suggestions for dining. and shopping. The housekeeping, valet, and bar staff were great, but management was unhelpful, and downright rude. We were charged for parking fees when we didn't even have a car, and they charge you up front $100 per day for incidentals regardless of whether or not you charge anything to your room. When we called prior to our visit we were told we would not need a car to get to the ski area, but upon arrival were told each trip to the ski area would cost $100 unless we took the bus, which only comes once per day, and late in the morning. We ended up using the bus, but it was inconvenient to have to get a ride into town each morning to catch the earlier bus so as to have a full day of skiing. Would recommend staying in Ski Valley or renting a car if you plan to ski. The worst experience was that the restaurant manager denied us breakfast on Christmas morning when we arrived five minutes after their early cutoff (9:30am) because they were preparing for brunch at 11am. We were late because we'd had the valet drive us into town that morning. The chef happened to be standing nearby and suggested room service, but the manager refused room service too! She then told us we could not even make reservations for the high-priced brunch because they were booked. The hotel was only at 70% capacity at Christmas, so no clue why two more guests would have been that much of an inconvenience. Definitely not the service you expect from a resort of this quality! We've travelled all over the world and never received such blatantly rude treatment from management personnel.The sympathetic valet drove us all over town looking for a restaurant open on Christmas morning! Luckily we found one, thanks to him! The restaurant food was average, but the portions small, and the cost was very high for what you got - if you got to eat at all! Generally better dining for much more reasonable prices to be found in town. Would recommend the hotel itself, but check your bill carefully for incorrect charges and stay away from the restaurant unless you enjoy overpaying and being treated rudely! No room at this inn for Christmas breakfast - not even for their guests!

A secure oasis of tranquility, luxury, comfort, fine dining, eco-friendly building design, and wonderful spa services, close to snowy ski peaks, countless cultural opportunites, all suitable for the road-weary summer traveler, or at any time of the year, found in the incredibly beautiful State of New Mexico. Staff and service are sensitive, accomodating--very professional. Would recommend highly for a couple or anyone who just wants to get away from it all. (But if you must, there is a business area with Internet access, etc., overlooking a magnificent dining room and lounge.) It may be a bit off the beaten path, but it was well worth the journey to this exclusive resort and spa, featuring incredibly tasteful/unique rooms, a secure environment, plus peace and quiet. You will rejoin the busy world feeling renewed and refreshed.

i spent time at the anaconda bar and de la tierra bar and restaurant and the service was horrible. i was not satisfied with the food or the service. i would not recommend this bar or restaurant to anyone. it is not worth the price or the attempt to have a good meal. it was absolutely grosse; both the price and the rude attendance. it is not for anyone seeking service nor a hospitable establishment. do not go to el monte expecting any luxury... it was extremely Disappointing four hundred dollars after our slave (waitress) gave us the check..... it was not worth the time or money i spent there....

I have traveled the world and this hotel tops them all. The service, the decor, the food, the location, wow, already recommended it to friends and could not agree more. A once in a life time experience, but I will be back!

If you want to relax, this place is awesome. Located right by the plaza but silent as a library. service: I asked for towels and body gel and it took maybe 45 seconds for the service staff to bring it. A++++++ food: very good. great breakfast and dinners, first class. Accomodations: Great beds, decor and scenery. The first guy is clueless, I have no idea how he came up with his review. This place is probably the best hotel I have stayed in. I blows the Ritz-Carlton's I have stayed in AWAY. DEFINTIELY WORTH EVRY PENNY

This is by far the most beautiful and the most wonderful resort in New Mexico. The restaurant is the best in New Mexico,too. Try the eggs benedict...no one on earth makes them better. Dinner is great..on weekends they have jazz. Service is superb. The rooms are beautiful..You can't go wrong. We drive up from Santa Fe just to stay at this hotel.....Try the package deals with breakfast....you only live once....