Holiday Inn Express Fulton, Fulton

Not sure what is eating at the other people who have posted on here, but I find the staff to be friendly and helpful, the manager has always been pleasant to deal with, the hotel is spotless, pool is great, hot tub very relaxing, and breakfast and coffee is good. Room are extremely comfortable. We stay there frequently as my fiance' family lives in fulton, mo and we are from Nebraska. This is going to be the recommended hotel for all my family and friends at our wedding which is going to be in fulton. I would DEFINITELY recommend this hotel to anyone.

Thought it was basically clean, had all the things you look for in a Holiday Inn Express, but the sound-proofing left a lot to be desired: noise from doors slamming in the hall and the noise from the road right behind the building was unnerving. Had to have maintenance come and take care of a TOTALLY clogged bath tub. Seems like poor routine maintenance. First stay we were told by the college we were visiting to ask for a their discount and were sharply told by the manager that we were already getting a discount. Second stay didn't happen: we were told by the the front desk on the 1st trip that we never had to call for late check-in unless we weren't going to come and didn't want our card charged. So, 2nd trip we didn't call, showed up @ 630 to find our reservation was canceled; the clerk didn't know what to do; and the mgr, when called at home, offered us 50% off a smoking room which was overwhelmingly smoky. When asked what she could do for us if none of this was acceptable, the clerk told us she could get us telephone numbers to other motels. Wow. Thanks. My charge from where we did stay has not shown up on a bill, so perhaps they ended up paying for our stay after all. That would be nice, but as others have said: this one might need better management.

The hotel itself is very nice, possibly new. It was clean for the most part but as you walk in a side entrance you will be attacked by bugs! I know this is common but it is so bad that the bugs crawl underneath the doors and get into your room. The Pool is nice, there is also a convenient bbq grill outside for the guests. I was happy with my stay until I had an encounter with the management. I was greeted well but I do think the hotel needs a manager that is experienced with customer service and can handle issues in a friendly manner. I would not recommend this hotel. There is another hotel about a mile away

unauthorized charges on my card bad service no microwave in the food area, our hotel card didn't work for the pool, got new cards still didn't work we had to get help every time we wanted to use the pool, the whirlpool leaked all over the carpet