Staybridge Suites Mt Laurel, Mt Laurel

Hotel was very nice. Couldn't ask for more from a hotel.

This hotel is great for location, value, and service. My girlfriends and I came to this hotel, because we wanted lots of space, and we got it! The room was wonderful -- clean and spacious. The kitchenette was fabulous. The breakfast was nice. We had not one problem with this hotel, and five picky moms stayed here, and there wasn't one complaint! You can't beat the convenience to historic Philly and tons of shopping. It's a keeper!

Positives: Very clean, quiet, extensive excellent breakfast (including hot foods and good hot coffee), light dinners served Tuesday - Thursday, free wifi, small kitchen in rooms for extended stays, comfortable bed / pillows, absorbent bathroom towels, indoor pool, good service. Cons: Small exercise facility (though maintained properly). Great value for the price! We have added Staybridge Suites to our hotel option list.

We enjoyed our two night stay at this fabulous find. The room was immaculate, the breakfast was such a great deal and the service was good and always with a smile. Traveling with kids is hard, Staybridge made it easier. Full kitchenettes, Dvd players and a lot of space. Great Value! Will use again.

Let me start by saying that the property and room were great. I was extremely pleased by the room accommodations and the other amenities. The sole source of any complaint was the staff. I found them to be inconsiderate, rude, incompetent and even impertinent. My parents who made the reservation arrived to find their room uncleaned. This situation was not remedied after two hours. Then the staff notified them that they were not allowed more than six clothes hangers per room. The night manager told me that I could not have more than two extra pillows even though I requested three. Finally, our room went uncleaned and our beds unmade for the last day of the trip. When I arrived that evening and notified the manager of the situation, he informed me that I would have to come to the desk to get sheets to change the bed myself!!!! He actually held to this line and did not offer any apologies whatsoever when I was forced to change the sheets or sleep on dirty ones. I suggest that Staybridge find some competent people who are familiar with the business practices of this country and that are polite and have a clue about proper manners. The current management is incompetent, rude, slovenly, and ridiculously forward. Please be sure to mention this case to them. I will be telling anyone that I can find how horrible the service was there and will be counseling any of my friends to avoid staying at the Mt. Laurel Staybridge Suites until a change of management is made. As mentioned above the staff did nothing to answer any concerns I had. They seemed more preoccupied with having there extended family hang around the lobby and they could not be bothered to answer any customer concerns. Perhaps they felt that I was a guest in their house or something, but I can assure you that I felt that I was an unwelcome guest to be sure. Perhaps Staybridge could disabuse them of the notion that the property is their home and perhaps their relatives could find a different place to congregate and not distract attention away from the paying customers.