The Staybridge Suites Wilmington is four miles from Wilmington and within walking distance of many local favorite restaurants.For those guests that prefer to dine in, a fully stocked Bridge Mart provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Staybridge Suites ... More
Staybridge Suites Wilmington E
Property information by Travelocity
The Staybridge Suites Wilmington is four miles from Wilmington and within walking distance of many local favorite restaurants.For those guests that prefer to dine in, a fully stocked Bridge Mart provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Staybridge Suites Wilmington provides guests a free fitness center and a comfortable place to do laundry in the guest laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Staybridge Suites is the perfect place for relocation, project, temporary assignment, or training needs. Unlike a corporate apartment, the Staybridge Suites Wilmington does not require a lease or minimum length of stay.The guests can cook meals in their fully equipped kitchen, relax in the relaxing living room while watching movies or a favorite TV show. Business travelers can work more efficiently utilizing the executive desks with speakerphones, and free high-speed Internet.
Arrived 1.5 hours after check in and room wasnt ready. First desk clerk had an "oh well" attitude about the room not being ready and wasn't at all helpful and left us standing with all our bags. When we said it should be ready and wanted to go to a room he replied with well we only have so many maids. He didn't even say when our room might be ready. He got tired of talking to us so another clerk (possible shift manager) switched our room with someone else who hadn't checked in yet so we could at least go to our room. We got up to our room and it wasn't really clean, there was stuff left from the last residents like lip gloss and clothes tags, etc... The door handle fell off the bedroom door. The couch and carpets were also stained badly. We left and came back and there was no parking left. Went in to ask the clerk (first clerk from check in) about parking and the front door wouldn't open so I thought it was stuck and tried to open it, turns out they lock it at night but failed to mention it at check in. Talked to the clerk and asked where to park and he was terribly rude and didnt give any helpful suggestions. He sarcastically said other residents had parked in handicapped spots and in front of the dumpsters and we could try that, and when I replied they were all taken and we could get towed he said probably, like it was ok if we got towed. He said there were 93 spots and 93 rooms, I replied yes and we are one of them, I said this couldn't be the first time they were full and asked what they normally tell their guests when they are full and he just shrugged. He was condescending, rude and unhelpful so I asked to talk to his manager. He called and she said to park in the spots for the businesses behind the hotel which he relayed to me. I told him I wanted to speak to her directly to complain about his rudeness and she apparently said she wasn't taking calls but would be in in the morning. I told him he was rude and should treat customers better and he complained back and told me we could leave if we didn't like it. I will never stay here again and will tell everyone else not to. All hotels in the area are booked tonight so we can't change rooms tonight but will at first opportunity.
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