Disgusting Rip-Off... Stay Away
We reserved a room a couple of months in advance and were given a rate of about $150 per night for 3 nights. After making the reservation, I asked for a confirmation a couple of times but never received it, and forgot to continue following up (bad mistake #1).
On arrival we were told that they didn't have us reserved until the next night. Also, without a confirmation, the rate was now $220, quite a bit more than promised. We had just driven over from Phoenix with our dogs and thought it would be hard to find a dog-friendly hotel last minute, so we checked in (bad mistake #2) without first looking at the room (bad mistake #3). (Also, we fortunately discovered that most hotel chains are dog friendly these days.).
At the promised price of $150, we would have tolerated the disgusting room conditions to take advantage of the Ocean Beach charm. At $220, this was robbery pure and simple. The supposed recent 2 million dollar renovation didn't include this room.
You might ask what was wrong? 1) Paint peeling off the walls in several places. 2) drawer handles missing from the furniture. I guess handles weren't really necessary since the drawers were cracked and didn't really close anyway. 3) I put on white ankle socks which were filthy in 10 seconds. I realize that it's hard to keep things clean at the beach, but that was just gross. 4) Baseboards cracked and didn't come together with the door jambs. I guess the dirt was keeping them apart. 5) The "patio" had a table and four chairs, one dead plant, empty planters, weeds, and a chunk of concrete missing from the wall. . 6) Missing faceplates and exposed wires on electrical outlet.
We checked in and tried to get on online to find another place but could not connect to the free wi-fi. After about an hour, we told the front desk clerk (in person because the phone didn't work) that we preferred not to stay, and were told that they would be keeping the money for the night ($245 after taxes). No curiosity about why we were dissatisfied.
We checked out the next morning (2 days early), and the same person who checked us in did not even ask why we were leaving.
When looking on Trip Advisor when we returned, there was a positive review from some other people who just walked in off the street without a reservation less than a week before and paid only $130, a much better price. Why were we, with a reservation, charged almost $100 more?
Bottom line, unless you're looking for a beach flop with your college buddies, find another place to stay.