AWFUL
By Alan, 03/10/09
DO NOT STAY HERE. THE MANAGER IS A COMPLETELY HORRIBLE PERSON, A TERRIBLE MANAGER, AN ABSOLUTELY AWFUL PERSON TO DEAL WITH. I wouldn't stay here for FREE. I watched the manager, a man named Tom, treat other customers very rudely. When I went to check in he refused me service despite my reservation. The website (hotels.com) as well as the website of the hotel (arapahoeinn.com) allowed for pets. I indicated, in accordance with their rudely-posted front desk signs, that I had a dog and the manager became exceptionally EXCEPTIONALLY rude. He told me that I would not be staying at his establishment and when I asked if there was any way that my party and I could stay there he yelled at me. He refused to let me speak to his manager, refused to tell me if he was the manager and told me that he was calling the police. He yelled at me some more and told me that unless I wanted to get arrested I needed to leave right away. There was another customer there who was looking at the entire episode with shock and disbelief. I left and immediately called hotels.com and had to find another hotel to stay at for the night. When I called the hotel later in the week to speak with the manager another rude person answered the phone and claimed that there was no owner, that the inn was owned by a corporation. When I asked for the contact information for the corporation he told me that actually he was the owner. I cant believe this place is still in business. I wouldn't recommend anyone to stay there and I wouldnt ever dream of staying there.
