Me and my husband wanted to spend a nice relaxing weekend away for my birthday. We stayed at the Beacon Pointe Resort and had booked a 1 bedroom penthouse suite. Because we live in an apartment we always try for the top floor knowing that there is a great possiblity that you will hear the people above you. Well the penthouse is not always the top floor and we found out the hard way. We had a family above us with 2 small children that woke us up at 7am on Saturday morning with them running, jumping and screaming. At 9am I had finally had enough and called the front desk. They did contact the room above us and they quited down for about 10 minutes. Needless to say we stopped by the front desk on our way out for the day to complain. I tried to speak to the manager but he was not in for the whole weekend...WHAT when you are busiest there is no manager! There were no other rooms available us to move to because they were completely booked. They had suggested that the manager could call us...I said yes! But the manager did not not call. We did not spend much time in the room because the noise above was soooo annoying. You spend a good deal of money to stay there and you can't even enjoy it!
So the great views and beautiful room went unused for the weekend!
So poor construction of the building leads to bad impression.
However, I will complement the front desk staff they were very understanding and did everything they could to help. However, somethings are out of their control and with the lack of management help there was really nothing they could do.
One other great feature to the hotel was underground parking...that was NICE.
So if you don't want to hear everything that goes on in the room above you please request and upper loft room!!!! And everyone who doens't stay in the upper rooms please know that almost every step and noise you make will be heard in the room below you.
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