Wingate By Wy Stafford Va, Stafford

I will never be staying here ever again! For being such a well known Hotel they suck at doing business!

According to the National Sex Register for Stafford WINGATE by WYNDHAM has a registered sex offender working at the hotel? Someone please explain????

For the record, Wingate inn hotel in Stafford, Va. has a friendly staff, and comfortable accommodation within the Quantico and Stafford area. As a Marine, receiving receipts from hotels is important. When I didn't receive one prior to my departure, the flags should have went up then, but it happened before, so this time I didn't think it wouldn't be a problem. The hotel assure me they'd eMail it to me, since I couldn't stick around with a flight to catch out of Reagan. When I return to Japan to complete my DTS voucher, I'd notice no eMail, let alone a receipt. This was the 5 Oct, 2009. So I call the hotel to reconcile my receipt, no history of me ever staying there. I called my credit card company and discovered a charge had been applied to my citibank visa. I then called back the following day and spoke to another person at the front desk to look up info with the confirmation number I'd given him. Not only did he find my reservations, but he also discovered that my credit card was billed to me, but I was listed as someone else. How's this possible? This was the 7 and 8th of October, 2009. For you military types, be advise, you have 3 days to settle your DTS voucher, and we're going on day 4 here. All I keep asking for from the hotel was a copy of my receipt. Then I called the manager voice mail, left message, no reply. I then called back the 11, 13, and 15 after Anna Bright and other members of her staff were suppose to eMail me. To no avail. I then called corporate to file a complaint, then I discovered that Wingate Inn are independently owned and operated. Today is 18th of Oct, still no receipt. I have notified my fiscal and handlers of DTS of my situation, and still no reciept. If you decide to stay here, be advise of the potential unprofessionalism of the management with lack of customer service in rendering a solution to problems after the sale. I travel to the Quantico and D.C. areas quite often, I will never stay at this hotel again.

Our family recently booked twenty rooms at the Wyndham by Wingate Hotal in Stafford, VA. Everyone was more than pleased with the rooms and hotel staff. The rooms were clean and the hallways very quiet (the hotel was full). The room cleaning crew every morning impressed evryone as especially hard working. The breakfast buffet was a big hit, some of us eating more than our fair share of the food. Two hotel workers were very attentive to the buffet area, making sure the food items were replaced as needed and that everything remained very clean and orderly. All in all, we had a great experience at this hotel. We recommend it.

Our vehicle was parked on the hotel property next to the main entrance of the hotel and our tire was slashed overnight. Many other guests also had the tires slashed on their vehicles. After this incident, I was informed the hotel does not have any exterior security cameras and does not patrol their parking lot. When I spoke to the hotel manager, she informed me it wasn't the hotel's problem and to contact the police if I had any questions. The hotel was not even willing to cut into their profit margin and discount the room as a good will gesture for the $150 I incurred to replace the slashed tire on my vehicle. I guess I should consider myself fortunate as some guests had more than one tire slashed.

I made reservations some 6 weeks in advance and reconfirmed every two weeks to make sure everything was in order as my family and I were attending a very important function. I called the day before, again, and was told "no problems", reservations in order. I called 3.5 hours before I arrived to make sure a 6:30 p.m. arrival was acceptable, and was told, "yes, your reservations are gauranteed and they had the two suites reserved." I arrived at 6:30 and was told, "gee, there is only one suite available and we have no idea how that happened!" when 3.5 hours earlier all was in order. When I did get checked into what was available (king-no smoking) there was no soap, no shampoo, no extra pillows, no extra balnket and ice machine did not work. VERY DISAPPOINTED and no consideration was extended and in fact they were going to charge me for a late checkout when I requested it!! Will never stay here again.

Found everything to be very nice & the suite was large which we really liked. Wont go back due to fact when we left our room for a day of shopping, came back to find the maid had removed our drinks & personal bath items.Prefer to stay places that I dont have to worry about things being taken by the cleaning service, no matter how much they may cost. Reported to the hotel supervisor but no response about the matter.