Reviews for Holiday Inn Dar Es Salaam City Center: 1
ITEMS STOLEN, NO COMPENSATION
By A Yahoo Contributor, 6/17/10
We arrived in Dar es Salaam on June 11th and chose the Holiday Inn as it had a good international reputation. As my second time in Africa, I was sure to choose a place that I thought would respect my personal belongings and value my business as a customer. I hoped my security would be a priority and found the opposite.
Unfortunately, on the second day/night, a beautiful $50 Indian scarf was stolen from my hotel room. When I brought it to the hotel staff as I was checking out (how convenient), I was told that they would call me if anyone "found" it. Two days later, having heard nothing, I walked back to the Holiday Inn to find out the status. The Housekeeping manager, Mr. Mark Abonyo, finally was able to speak to me. As he pointed his finger in my face, he repeatedly told me that this was "not his problem" and that is was now MY problem! He assured me that the cameras had been looked at and nothing had been seen, however, this did not change the fact that my scarf was stolen. He was rude and I was treated in a completely disrespectful manner.
No compensation was offered. I am extremely displeased and disappointed in what I thought was a first-class establishment. I will never stay at another Holiday Inn.
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