Excellence Playa Mujeres, Isla Mujeres

We just returned from Cancun and the EPM is a top notch resort. Our room was beautiful with poster bed, leather sofa, round bubble tub (big walk in shower also), complimentary mini bar stocked each day, complimentary room service, private patio. I chose this resort because I wanted something quieter and away from the partying noise that I am sure there is in the hotel area of Cancun. We visited their spa for a couples massage, which was fantastic also. The restaurants have wonderful food, and there was never any waiting, their shows are great too. The staff bends over backwards and everyone treated us like royalty. The customer service can not be beat. The only thing that may have been a very slight disappointment was the beach was not quite as nice as the Bahamas, it was clean but the water wasnt as beautiful as I imagined it would be....but we still enjoyed relaxing along the beach. Also...we took a snorkeling trip and I probably wont do that again in Cancun because I just did not think it was that great. The fish were not anywhere close to being as beautiful as the ones in the Bahamas and there were so few of them. I loved the all inclusive because then it was more enjoyable when all we had to worry about money wise was tip money! We will visit other places first since this was our first trip to Mexico, but when we go back to Cancun, it will definitely be at the EPM! The help was always so courteous...always smiling and greeting us. I also really liked that the resort was gated and you pass thru two security gates to get entrance to the resort. Very safe and a beautiful place!

My husband and I loved this resort! It was amazing from the begining. We got a huge discount on an excellence club package. Since it was our honeymoon, we really just wanted to relax. We stayed in building 9, and had a rooftop terrace. It was wonderful. We had the best view. If you have the extra money for the excellece club, you will not be let down by the service. We also got the excellence honeymoon pakage which included a 50 min spa treatment. It was so realaxing we both feel asleep! The food was good, and we never had to wait for restaurant seating. The beach was okay. The staff work really hard to make sure that it is clean. We learned how to salsa dance while we were there (it was so fun). We enjoyed the bike tour, and got to see some interesting animals (they were in like a mini zoo. It was nothing big, but cute). We have stayed at other resorts, and this tops the cake. There were no annoying children running around, and all the staff was polite. We had such a great time we have booked our anniversary trip to go back this october.

I won't come back here, sorry. The resort itself is nice, but the service is the worst I have ever seen. You cannot swim in the pool, the water is that cold. All employees are so loud. They talk behind your back. It happens that I understand Spanish and I didn't like what I heard. Well, these "american pigs" are actually the ones who gave them a job in the first place. If they start working at 6:00 am, then forget about getting some more sleep. Anyway, I am just very disappointed about their services.

Just returned from a 7 night stay at EPM and had a wonderful time at the resort. We enjoyed every meal - especially our romantic honeymoon dinner on the beach. The rooms are decorated nicely and very clean. My only compliant is the length of time it took the staff to retrieve dirty dishes after you have finished food ordered using room service. We didn't have any bad experiences with the staff and the only obnoxious people were some of the other drunk guests. The security staff at the resort tried their best to ensure that everyone had a good time including the drunk and loud ones, but they did have to escort some couples to their rooms to sober up until the next day. However, I don't feel that the resort is responsible for those guest's behaviors. The staff did a wonderful job to ensure each guests needs were being met and if you needed anything you only had to ask - if the staff didn't take care of it before you realized that you needed anything. I cannot say enough positive things about this resort and we will book another stay at EPM in the future if we visit Mexico.

Got back a week ago from an awesome Xmas getaway for 4 nights I liked that it was not overcrowded, had plenty of warm pools, clean long beach, awesome restaurants and top shelf drinks served whenever and wherever! No particular dislikes ... I wish a round of golf was included in the package and ride to and from the airport was also taken care of! Ver clean, excellent service, remote location and terrific value