Bimini Bay Resort and Marina, Bimini

If you are a Bride or someone planning on hosting an important event at this resort, PLEASE RECONSIDER! Don't go through the nightmare we have just been through! I contacted the Resorts Wedding Dept about 3 months ago because My fiancé & I wanted a Destination Wedding. After exchanging a few emails with them and trying to gather more information the Resort's Wedding Coordinator Danielle Dunnfee (who is featured on the Resorts Site as she had her own wedding at the Bimini Bay) fell off the face of the planet. Weird... ok, well we emailed another representative and started the process of organizing a family reunion on the Island, (as we had decide to do a small civil ceremony in Miami and do a nicer beach reception at the hotel) after several key email exchanges with Sina Kamlani, she too stopped writing back, we emailed another rep Scott Ward, and this other person finally got back to us, apparently no one at Rock Resorts believes in Auto Reply while on Vacation. Fine enough, Sina came back from vacation we fleshed out all the details and signed a contracts to book 13 rooms and have a reception. I was then told after executing the contract that the hotel event coordinator Anva Roberts, would be getting back to me. We waited and waited and finally 10 days later! if not more Anva gets back to me, after repeated messages. I explain my fiancé and I will be having a small civil wedding ceremony and wanted to have just a wedding reception on the island. She promises me to have monthly phone calls the 3rd Wednesday of each month so we would know the progress. We asia ton of questions and she promises to get back to us in a few days... we hear nothing, a month passes! We email Scott Ward complaining and he calls us and promises things will change and that all will be well from this point forward. Then Anva misses our arranged scheduled call, no follow up email apologizing, no contract (which we have now been waiting a MONTH to get) We send another email to Scott Ward complaining at this point my fiancé and I discuss that if not for family who has already booked, we would cancel the wedding reception at the resort because, we are afraid of them ruining our day. Well, Anva finally gets us a contract, when we get the contract there are "mistakes" EVERYWHERE!!! Mysterious $100, $200 etc charges that don't add up to the math are hidden in different sections, I am told I need to leave a $6000 deposit for a party costing less than $2,000. When I address the issues they are changed, but at the end of the day the contract was re-drafted over a handful of times due to "mistakes." I'm an Accountant, don't tell me $4+$4=$10.00, well that pretty much exactly what this hotel tried to do, except add a few 00's to the $4. The last and FINAL straw (if you could believe we were naive enough to sit through all this, why we did go figure) when I signed my group contract i was promised an exclusive rate and that no third party vendor (like Orbitz, Travelocity etc) would have a better rate, so imagine our surprise when we log onto Orbitz and see a better rate!!! I emailed Sina who did our group contract and she emails me back giving me a further discount on each room per night! Great, we were so excited we texted and emailed everyone in our group! An hour something later she emails me back and says that she has to rescind the further discount! That she made a mistake, she says there is nothing can be done and that we are not getting a better rate. At this point my fiancé and I call Scott Ward and cancel everything, demanding that everyone be issued a refund. He sounded flat, completely unconcerned. How someone could just not care that a customer is so dis-satisfied that they have cancelled a large group event?! I am literally 90 days away from my wedding, now having to re arrange everything and what had taken me months to plan and organize is gone, due to the lack of professionalism, & simple courtesy from the key players at this resort.