Tilghman Beach & Golf Resort, North Myrtle Beach

My family and I came here two years ago and absolutely loved it. So when planning this year's vacation, we decided to come back.  Well, the staff has apparently changed because we have been treated so rudely.  On multiple occasions the front desk people and outdoor grill person gave us a really rude and unhelpful response when we asked a simple question. The condos are nice... but don't expect 5-star (or even 1-star) customer service.  Sorry Tilghman, but I'm not sure we'll be coming back. I don't like paying that much to be treated so badly.  

RUDE GIRL WORKING FRONT DESK THE ROOM WAS BIG HOWEVER IT WAS DIRTY AND SO WAS THE CARPET!!! THIS PLACE IS NOT KID FRIENDLY AT ALL!!

This was our first time staying at Tilghman and we loved it!! Our condo was a corner unit and it was amazing. Beautiful condo with a gorgeous view!! My husband and I had 4 teenagers with us and they loved it there too. Rooms are very spacious and clean. We felt safe there. A great family environment. We arrived at noon on check in day and our room was ready. Bonus pool and beach day for us!! The ladies at the front desk were super. Only 4 elevators for this large hotel so sometimes had to wait a little while to catch one and sometimes they were crowded. But, all in all, this was a great vacation hotel. The bar/grill had great food and drinks. Short walk to the ocean and a nice IGA w/in walking distance with a great deli and a really cool upstairs. Like a mini Walmart with a little bit of everything. The pool was open from 7 a.m. to midnight which was nice. Didn't hear any noise from any other condos. Some of our family members arrived later on Saturday though and didn't get into their room until 6:00. They need more help on Saturdays to make the process a little smoother and more timely. Felt sorry for the ladies at the front desk. When we go back, will consider staying Friday to Friday or Sunday to Sunday. Skip the Saturday rush! Great hotel though and will absolutely stay there again!!

This was our first stay at the Tilghman. Everything was great!! The staff was very helpful. The condo we were in had a great view of the beach and was clean upon our arrival. We will stay at the Tilghman resort again soon!! Highly recommended!!

This was a great condo to stay in. Nice area, big rooms, very clean, friendly house cleaning staff. The front desk staff on the other hand was less than pleasant. We arrived early on the day we were to check in and stopped to notify them that we were early, but wondered if our room might be ready. They said no it was not ready but they would put us on a list so the cleaning staff would start on our room ASAP. We went out and found a few things to do and around 2:30pm my 2 year old was at his breaking point and ready to take a nap. We loaded him in the car and headed back to the resort. It was a little after 3:00pm when we arrived and our room still was not ready. We waited until the check-in time of 4:00pm and asked agani if our room was ready. The response we got was with a rude and nasty attitude no it's not ready yet it will be ready soon you are on the list. This was supposed to be a nice family vacation and it was turning out to be a stressful vacation and we had just arrived. To make a long story short someone went back to check the "list" to see where we were at on it and didn't come back for an hour!!! When they came back and we asked what they found out they said "Oh hold on" and left again. They then had another person come and tell us they were cleaning our room and we could go ahead and have our key since they should be done cleaning soon. We did not get in our room until 6:00pm!!! By 7:00pm my 2 year old was throwing up due to being exhausted and out in the heat all day long. They offered no sincere apology nor did they ever let us speak to a manager. The cleaning staff did help us take stuff into our room and sincerely appologized. I would not recommend this resort to anyone who has young children or anyone who has a problem being outside all day on the day they are checking in. If you decide to stay at this resort be prepared to be met with attitude from a few of the people who work there and to wait a very long time to ask anyone anything and to get in your room. I was not pleased with the staff at all. This condo was highly recommended by one of the owners of another unit at the resort and I am sad to have to tell him it did not live up to the praise he gave it.