Rude & Ignorant Reservationist Staff
By A Yahoo! Contributor, 11/26/07
I've been trying to make a reservation to stay at this hotel. First, I had a bad feeling because from the moment I made my reservation, the Reservation agent who handle my reservation never get back to me until I call them back after a week never heard from Reservationist agent from Hard Rock hotel! Second, they told me, never called me back because the date I reserved is unavailable anyway, yeah...they are so nice aren't they??? Not just that, after all of that not enough for them to dissapoint me, I requested another date and they told me (again) will call me back. Third, as an ussual never call me back, and when I call back (again) she told me unavailable.... I am so upset, but the Hard Rock hotel reservationist agent don't care if I'm upset enough anyway, they not even give me suggestion to pick another date that they will know for sure will available.
I just wish Hard Rock hotel treat me more like a "Guest". I wish they have excellent service & outstanding staff, but they are NOT.
I will not recomended Hard Rock hotel Chicago to my family member, my co-worker, and my staff. Hard Rock Hotel Chicago is not the only hotel in Downtown Chicago.