Hotel Riu Palace Las Americas, Cancun

Had a great room and the view outside was spectacular! THe desk made us feel welcome and we talked to them everytime we left the hotel. Only thing i would suggest is booking this at SweetHotelDeals. N e t

Our first visit to Cancun as we just returned to Indiana. We had 3 couples go. The best vacation we have taken and are making plans to go back next year at the same time. Rooms were clean, food wasn't great but good and always seen secuity which made you feel safe. Did have one thing happen I will remember forever, we got stuck in the elevator for 37 minutes just the wife and I. She panic but I was calm not my first time being stuck. The manager on duty gave us two free massages so all was good.

Wonderful service, amazing food, and altogether great ambiance. Me and my wife brought in the New Year and had a great time.

The Riu Palace Las Americas in Cancun, with some 400+ rooms/suites on eight floors, is one hotel/resort that exceeded our expectations in almost every way. Having been in Cozumel several times but never in Cancun, it took quite a bit of research figuring out where to stay so we'd have a balance of nice, luxurious hotel, good quality all-inclusive, nice beach, scuba diving, and being in the middle of things if we wanted to go for a walk. We booked a flight/hotel combo and the Riu was surprisingly affordable, so we didn't know what to expect. Some reviews had described the Riu Palace as old and smelly, and the food as mediocre. Well, nothing could be farther from the truth. The place is fantastic. The Riu is just six or so years old, and actually newer than the Riu Cancun next door, so don't let the spectacular classic architecture fool you. The Riu Palace thrilled us from the minute we walked into its massive, grand lobby with all of its columns, marble, granite, stained glass, dark wood, and just sheer grandeur. Add a gorgeous view onto the Caribbean sea and it's probably one of the old-time great hotel lobbies anywhere. Check-in was quick and we never really saw long lines despite the place being pretty much full. No credit card required, and Lola, our rep, gave us an awesome room on the 7th floor, with a full King bed. When we got to the room, we were impressed with its size and decor. Very elegant with marble, granite, tile and wood. Stocked mini-bar, and liquor dispenser with four brand-name bottles (Tequila, Rum, Brandy, Vodka). And a view to die for. Over the infinity pool, beach, and the Caribbean. Less pleasant: the A/C was off and wouldn't come on, and the bags took quite a while to make it to our room. The A/C was just a fuse. The bed was a bit hard, but very acceptable. We slept well. Tons of towels. Great water pressure. All-inclusive here means just that. All the food, all the drinks. Even room service (which we never used). The buffet restaurant, mostly indoors and a part outdoors, is elegant, with well-dressed waiters everywhere. Food for every taste, and plenty of it. Perhaps a tad bland to accommodate all tastes. And Americans expect more ice. We could reserve for the five specialty restaurants two days in advance. The decor at the French (Krystal), Mexican (Tio Pepe), and Japanese restaurants was wonderful, and the food quite good. The steakhouse was outdoors and thus hot. Our favorite was the Brazilian place, where we went three times. Katerina at the reservation desk was a sweetheart and very helpful. Yes, the beach is small, but very adequate. The main (infinity) pool was warm and gorgeous, the secondary one always had something going. The sand is white, very fine, and very clean. No bugs or mosquitos anywhere, which is very rare in the Caribbean. Drinks were brought to the pool (and everywhere else). Tips were appreciated, but not expected. Helpful, smiling, well-dressed staff was everywhere. The Riu is in the middle of things, with several (tourist-oriented) shopping malls just across the street, though the almost constant hustling is annoying. Or hop on a bus for a buck. We booked scuba diving through Scuba Caribe, which has a shop in the Riu Cancun next door. Divemaster Alberto was excellent, the diving better than expected with nice wrecks and colorful reefs with tons of fish, but the dive boats were rickedy and we never quite knew where we'd end up. We also booked a whale shark tour through Scorpio Divers and loved it. Overall, the Riu Palace blew us away. It is a gorgeous, gorgeous place that is almost too good to be true. We'll certainly be back.

SERVICE PEOPLE FRIENDLY ROOM SERVICE WWITH FLOWERS SO SWEET BEDS TURNED FOOD SO GOOD DRINKS BEFORE YOU ASK BOAT TRIPS IN HOTEL A LITTLE SHADY JUST BREATHTAKING IN POOL AND LOVED IT OH THE BEDS ARE BAD AND FLOOR IS SLIPPERY NO ENTERTAINMENT TO SPEAK OF

Beautiful, clean, genuinely friendly staff, location, etc.

1. Food was good but not great. 2. Rooms were beautiful. 3. Customer Service and greeters were the best. 4. Concierge desk was very helpful and for extra $50 we got our own bar/club guide to take us to several bar stops VIP without having to wait in the huge lines very long. (make sure to inquire, was a blast) 5. Must book reservations for food buffet as soon as you arrive. 6. Very close walking distance if you want to be near club/bar scene. 7. Gorgeous sunsets.

The hotel is amazing, I have never seen a place cleaning 24/7. The staff is soooo friendly and nice. I promise you will never ask to ask for a drink, you will have a drink in your hand before you finish the one you got. The food at the buffet was always good and plentifull. The rooms are very nice, be careful of the slippery floors, the rooms are all tile/marble. The pools are the most beautiful that I have ever seen. The ocean water is the most beautiful shades of blue. The staff is always so friendly and very helpful. I have no complaints about this resort what so ever, I travel very much to mostly beach resorts. The area that the hotel sits is right in the center of the action, close to everything, and I felt very safe. There is a smell that will linger with you even when you get home on your cloths. I am going back in July just for a few days, can't wait ! Ten thumbs up !!!!!

In 2 weeks we will be back for 5th times in the last few years. This time me and my husband are taking my 6 yr old daughter. This will be her 2nd time. She loves it, we love it. We keep coming back bc we know what we are going to get and it's a safe bet that it'll be great. Great for couples, family or singles. Price is right. Service is great. My husband loves it bc he is treated like a king. Lol.

I just returned from a 5 day vacation at the RIU Las Americas Resort and I could not have been more disappointed with my overall stay. The cleanliness, service, room and food quality where all below my expectation. Before arriving to the resort, it looked spectacular online and had great reviews, but upon arriving I was disappointed with the service from the beginning. When our party checked in the ladies where being helped by a male employee and the men were being helped by a female employee. When we the guys asked if there were room upgrades available the concierge said unfortunately their was nothing she could do for, which was understandable. We then discovered our lady friends received full room upgrades free of charge by there male attendant. The concierge helping us didn't know what to say and said she was able to pull some "magic" and had extra rooms. We were placed on the 8th floor.. the only floor of this hotel where rooms DO NOT have a balcony.. why have a gorgeous ocean view if you do not have a balcony to admire the view on. This hotel does not provide a pad lock safe inside there rooms. They provide you with a massive key and lock which they charged you $50 for if the key is lost. I did not feel comfortable leaving my personal belongings in a safe where others could have access. When using the pools the hotel makes you carry a "towel card" per person in order to obtain 1 towel. So on top of carrying your room key on the beach, you're carrying a safe key and a towel card. The food service was by far the worst experience of my trip. Like most all inclusive resorts you must book your dinners in advance, however we arrived on a Friday afternoon and their were no dinner reservations available in ANY of the hotel restaurants until Sunday night. We had to eat in the buffet room for dinner through the majority of our stay because the restaurants were booked (although they were half empty) and the resort does not allow you to book dinner reservations to far in advance (On Friday the farthest advanced you can book is Sunday). If you miss the reservations attendant during there hours, you're stuck eating in the buffet room which is less than appetizing. The one restaurant we did get to try was the steak house which tasted awful! Our server Manuel was rude, did not explain what was on the menu and brushed our questions to the side. The steak was all fat and the seafood tasted way too fishy. The buffet food was bland, flavorless, some food tasted spoiled and the fruit was over ripe to the point that it was mushy. The only appetizing part of the buffet was the dessert. The hotel rooms where satisfactory, although the toilet had horrible plumbing and would get stopped up and the TV was very basic for a palace resort. The hotel room floors were also so slippery that my partner fell inside our room and did not receive proper attendance from the hotel staff until 2 hours after reporting the fall. The majority of the hotel staff was polite, although they denied our request for a late check out because our flight did not leave until 5pm that evening and they wanted us checked out by noon. For the money spent to stay at the RIU Las Americas, it was not worth it. Especially because of the food... I feel like I had dined at a Home Town Buffet in Mexico for 5 days.